Refund processed but fund not credited to my bank account

I am writing to inform you that I have not received the refund amount of AED 439.99 in my bank account. When I check the refund status, it shows as “Refunded,” but no amount has been credited to my account.

Could you please investigate this issue and provide an update on the refund status?



[Re-Titled by Moderator]

Original Title: Refund not received

iPhone 14 Pro Max, iOS 18

Posted on Jun 22, 2026 4:52 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 22, 2026 11:14 AM

Hello ~ Click on this Apple link…


Check the status of a refund for apps or content that you bought from Apple - Apple Support*


*Please note, if you already initiated your refund request, contacting Apple by phone or chat won't help speed up your request, or the processing of your funds. Monitor the status of your request on reportaproblem.apple.com, or with your financial institution.


*If you don't see the refund after 30 days, contact your financial institution.


~Katana-San~


4 replies
Question marked as Top-ranking reply

Jun 22, 2026 11:14 AM in response to slama48

Hello ~ Click on this Apple link…


Check the status of a refund for apps or content that you bought from Apple - Apple Support*


*Please note, if you already initiated your refund request, contacting Apple by phone or chat won't help speed up your request, or the processing of your funds. Monitor the status of your request on reportaproblem.apple.com, or with your financial institution.


*If you don't see the refund after 30 days, contact your financial institution.


~Katana-San~


Jun 22, 2026 4:54 AM in response to slama48

Thank you for your post.


According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.


Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Note: Once a decision has been made on your refund request, you will get a follow up email from Apple.


Learn how to ⇢ Check Refund Status.


Final Note: I have written a detailed user-tip on this subject that goes into greater detail. See ▶︎ Request A Refund for more.


Good luck! 👋🏼😉

Smiliñ 😎 Brian

Refund processed but fund not credited to my bank account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.