Apple TV and Apple Music apps on PS5 not connecting

I've had the same problem but just managed to fix it after weeks of tearing my hair out. I had to update my router settings and disable IPv6 on my EE hub settings. These were the instructions I followed:

How to Turn Off IPv6 on an EE Hub

• Open a web browser on a phone or computer connected to your EE Wi-Fi.
• Type your router address into the address bar and log in using the admin password printed on the back of your hub.
• Go to Advanced Settings and select IPv6.
• Under the Configuration tab, find Allocation Mode and switch it to Off.
• Click Save and reboot your EE router and PS5.

Both Apple Music and Apple TV immediately started working again. Hope this helps.

I had the same issue and fixed it by connecting the ps to the hotspot of my phone started the app and then switched back to my normal WiFi.

(I also reinstalled the app before but I don’t think that had anything to do with the fix)

This has still not been patched on any of the PlayStation apps, and absolutely should be. I shouldn't have to turn off IPv6 on my router just to be able to use these apps. This has been a problem for almost half a year and still not patched.

if it was me then I would pull the plug on the router and let it start up again

and maybe try to access the services on the same wifi network to verify it's not some firewall blocking it

Same issues also with EE it stoped working for both Music and TV they work fine on Xbox x I’ve tried wireless and lan tried changing gateways etc nothing logging out u name it just woke up in the outage on psn two weeks go to neither working and id bought again like another user a lot of stuff as bedbound and disabled on tv - don’t really use Xbox for streaming as laggy - I have 1.5mbit on ee and it’s definetly a ps5 to Apple issue I’ve tried using tv apps etc all fine and as my PS5 is my main source for headphones etc I’ve given up trying as I know it’s not something I’m doing. This and the constant outage with psn that I’m having to recycle to another connection or downloads of apps or games stalls few mb every few min same again same day. It doesn’t help that everywhere u look say everything is fine. I’m in the beta program for firmware on ps5 and wondering if it was the last update?

I just purchased over £200 of 4k movies from the app….. and now having exactly the same problem with the Ps5 app so I can’t watch any of them on the tv!!! The apple app for smart tv’s inexplicably has no library function.

So after a week of perfectly fine operation the app shows no signs of life and after trying everything to fix it I am left fuming. All non apple apps working fine.

My pleasure!

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