Apple TV and Apple Music apps on PS5 not connecting

Question

Level 1

16 points

Apple TV and Apple Music apps on PS5 not connecting

Both Apple TV Version 1.000.038 and Apple Music Version 1.000.038 when installed on the PS5 are no longer loading or operating. The logo appears on both, then blinks and appears a second time. After about 30 seconds the message "Couldn't Connect to Apple TV. Check your internet connection and try again". With the only option to 'try again'. When pressed the waiting icon appears for another 20 seconds and the same message appears. A continuous loop.

Both worked until a week ago with no problems and then just stopped.

Unable to access either as part of my subscription as a result.

Confirm the following have been tried:

Removed App, rebooted, installed. No change.

Safe mode and forced DHCP and reboot, uninstall, re-install. No change.

Have looked on accounts for authorisation removal of PS5. Did this. Put back. No change.

Posted on Jul 11, 2026 5:26 AM

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Answer 1

moritz56

Level 1

14 points

Jul 26, 2026 2:03 PM in response to pxrogers

I had the same issue and fixed it by connecting the ps to the hotspot of my phone started the app and then switched back to my normal WiFi.

(I also reinstalled the app before but I don’t think that had anything to do with the fix)

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Answer 2

Rudegar

Level 10

184,254 points

Jul 11, 2026 6:18 AM in response to pxrogers

if it was me then I would pull the plug on the router and let it start up again

and maybe try to access the services on the same wifi network to verify it's not some firewall blocking it

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Answer 3

Jul 17, 2026 6:30 AM in response to pxrogers

I just purchased over £200 of 4k movies from the app….. and now having exactly the same problem with the Ps5 app so I can’t watch any of them on the tv!!! The apple app for smart tv’s inexplicably has no library function.

So after a week of perfectly fine operation the app shows no signs of life and after trying everything to fix it I am left fuming. All non apple apps working fine.

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Answer 4

pxrogers Author

Level 1

16 points

Jul 27, 2026 2:17 AM in response to moritz56

Yes also the same, except when changing back it still does not work. I need to keep it on the mobile broadband. Using ee broadband in the uk. If anyone knows if there is a known issue and how to resolve it?

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Answer 5

pxrogers Author

Level 1

16 points

Jul 11, 2026 11:55 AM in response to Rudegar

sorry, didn't add that to the list of 'already tried', but it works fine on all other devices, including the tv itself, so that is not the issue, its the app for sure or something with ps5.

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