Can someone please explain my App Store billing situation with Roblox and YouTube

Don't forget you should cancel a free trial/subscription at least a day before its start date or renewal. That is what it says on the Approval screen that requires you to double click the side button to accept those terms. I suspect from the screenshots you provided, you did not cancel the Youtube subscription on July 22 as you would have agreed to for the subscription to not renew. So now, you have that subscription and were billed and cancelling after that means it will not renew again, but you still must pay and that subscription expires on August 23 because that is what you were charged for.

It is not possible to cancel a Pending charge, so until that agreed upon amount has been paid, you will not be able to use the App Store any longer. The same is true for the one time purchases for Roblox that were made before your account was eventually locked.

It is also not possible to request a refund on a Pending charge, that would only be possible after you had paid for it and at that time you can request a refund. In most cases all transactions in the App Store are final due to the explicit actions needed on your part to Approve the terms of the transaction, but at times Apple may provide a compassionate refund.

Request a refund for apps or content that you bought from Apple - Apple Support

Hello~ If you own Apple money …it must be paid or your account will remain locked. Afterwards…you may request a refund though they are not guaranteed.

Request a refund for apps or content that you bought from Apple - Apple Support

~Katana-San~

There is no question that it is canceled now and it will not renew again. The charge you see is for when it renewed on July 23rd, which means that one needed to be cancelled on July 22nd or earlier to avoid the renewal charge. Cancelling a subscription prevents it from being renewed, but does not remove a charge that was not cancelled in time. Contact Apple directly and they can verify when it was cancelled.

Contact Apple Support - Apple Support

We as Apple users cannot tell you, you might want to Contact - Official Apple Support To get in contact with official support to help you further

Thank you for reaching out. 🤗

The ability to complete an app purchase on the App Store requires a functioning payment method.

A payment method is often required to verify your identity, prevent fraud and ensure a streamlined process if you decide to make in-app purchases or purchase paid apps later.

It also helps companies manage age restrictions and regional content availability.

Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.

If it still fails, contact Apple Support directly.



Good Luck! 👋🏼😉

Smiliñ 😎 Brian

Welcome and thank you for reaching out. 🤗

According to Apple:

If your account has been disabled for security reasons:

If you see one of the following messages, your Apple Account locked automatically to protect your security and you can’t sign in and use any Apple services:

• “This Apple Account has been disabled for security reasons”
• “You can’t sign in because your account was disabled for security reasons”
• ”This Apple Account has been locked for security reasons”

This might happen if you or someone else might have entered your password or other account information incorrectly too many times. To regain access, you need to reset your password.

Learn how to reset your Apple Account password.

If your Apple Account is locked or not active:

If you see a message that says your Apple Account is locked or not active, you might be able to request access to your account by tapping Request Access right from the alert.

You can also request access to your account.

If you can’t regain access to your Apple Account:

When you request access to your locked Apple Account, you might get an alert that says, “This Apple Account is locked and can’t be used” or your request might be denied.

If you can’t regain access to your Apple Account, you can either:

• Create a new Apple Account.
• If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.

If your Media & Purchases account has been disabled:

If you see a message that says “Your Media & Purchases account has been disabled,” you might be able to request reactivation by tapping Continue right from the alert.

You can also request reactivation.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer