Error sending emails on Apple Mail

I use a MAC iOS 15.7.7. I use Apple mail for all of my mail but recently i have been having issues sending emails from Apple Mail. I have an email provider i use for my work - *** , they have confirmed that all of the incoming and outgoing server details are correct (and their email works fine via webmail) . However, when i try and send emails i get this error message:




I have tried deleting and reinstalling the email.


The email provider are adamant that this is an issue with Apple Mail - any ideas?



[Edited by Moderator]


iMac 27″, macOS 15.7

Posted on Aug 6, 2026 3:23 AM

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Posted on Aug 10, 2026 4:42 AM

I doubt that this is the problem but it's the only thing I can think of.


On the Mac Mail go to Mail/Settings/Accounts (Not Mail/Accounts) in the menu bar.

Highlight the problem account in the LH pane

In the RH pane in the "Outgoing Mail Server (SMTP)" bit click on the arrow at the end of the "Account" box, scroll to the bottom and click "Edit SMTP server List"


Make sure you've got the same number of SMTP servers as you have accounts - i.e. one per account - and that the settings for the problem account are correct.


Apologies if you've already done this.


12 replies
Question marked as Top-ranking reply

Aug 10, 2026 4:42 AM in response to the_colonel75

I doubt that this is the problem but it's the only thing I can think of.


On the Mac Mail go to Mail/Settings/Accounts (Not Mail/Accounts) in the menu bar.

Highlight the problem account in the LH pane

In the RH pane in the "Outgoing Mail Server (SMTP)" bit click on the arrow at the end of the "Account" box, scroll to the bottom and click "Edit SMTP server List"


Make sure you've got the same number of SMTP servers as you have accounts - i.e. one per account - and that the settings for the problem account are correct.


Apologies if you've already done this.


Aug 11, 2026 1:35 AM in response to the_colonel75

I was going to suggest deleting mail.plist but two things make this a problem. I checked on my Mac and there are dozens of them, but the main thing is that I don't know what it would remove. Some settings, obviously, but things like rules, favourites, etc. I don't know.


You could try setting up a new user account on your Mac and then set up Mail with this problem account. If it works OK then it indicates you've got a problem with Mail settings on your main user account and deleting the Mail's plist might fix it. If it is the plist then I recommend a bit of research to understand the implications and how much set-up you'll have to repeat to get Mail back the way you like it. If you get the same problem with a new user account then it's either a network, router or ISP problem, but I think that the fact that your iPad is OK points to the Mac Mail setup

Aug 10, 2026 2:11 AM in response to the_colonel75

I'd start with DNS. Check the DNS servers on your Mac and your iPad and see if they are the same.

Is the iPad on the same network as your Mac or is it using mobile data?


Having said that, I still think that there's a chance that on the Mac the SMTP account isn't properly associated. When you get the "Cannot Send Message" dialogue box what happens if you select one of the other SMTP accounts and send using that?

Error sending emails on Apple Mail

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