Cannot sign in to Apple Music app on Windows 11

If the native Apple Music app on Windows 11 blocks your login while iTunes and iCloud work fine, the issue usually stems from corrupted Microsoft Store app data, background helper components like Bonjour conflicting with newer packages, or a stalled authorization token unique to the standalone modern app. 

Repair or Reset the App

• Open Windows Settings > Apps > Installed apps.
• Find Apple Music, click the three dots (...), and select Advanced options.
• Click Repair. If that fails, click Reset (note that this clears local app data). 

With the app closed, check Task Manager for any instances of an "AMPLibraryAgent" process and kill them. Usually available if the Apple music app is active.

Go to the File Explorer, and navigate to the Music\Apple Music folder which contains your library. Out of the Music folder, I'd recommend moving/renaming the folder rather than deleting it.

Login should work after this.

I have had this problem for a while now after temporarily not having a subscription and then resubscribing, but I have finally found a fix now. I opened File Explorer, went to Music and renamed the "Apple Music" folder. I opened Settings > Apps > Installed apps > Apple Music > Advanced options and used the repair feature. I reopened Apple Music and signed in, but this time it actually worked and loaded up my library. I then deleted the folder I had renamed, as it will create a new folder (the original named "Apple Music") when you repair, and this folder should have your music library and other information.

Hopefully this works for other people!

So, had this issue as well. Apple music app won't login, but Apple Music web player will with the same credentials.

Went through all the suggestions on the web, as well as all of the suggestions in this thread:

Uninstalled/reinstalled the Apple Music app (both from MS Store and Apple site)

Windows Settings>Apps>Apple Music>Advanced Settings>Repair and Reset

Wiped my folders under File Explorer>Music>Apple Music

Even spoke with Apple Customer support for more than an hour. Nothing worked!

Finally tried this and it worked:

Clear Microsoft Store Cache: Press Windows Key + R, type wsreset.exe, and hit Enter.

Reopen the Store and ensure Apple Music is updated.

Launch Apple Music and login.

HTHs someone else. :)

This worked for me

Clear the Windows Network Stack

If a UK network setting has cached a bad route to Apple's login validation nodes, flushing the system DNS will force Windows to establish a fresh path. ***

1. Press the Windows Key, type cmd, right-click Command Prompt, and select Run as administrator.
2. Type the following command and press Enter:
3. ipconfig /flushdns
4. Type the following command and press Enter:
5. netsh winsock reset
6. Restart your PC immediately.

[Edited by Moderator]

This worked for me too, thank you!

I logged into the browser app on Chrome, clicked open in app, logged in again on the desktop app and it worked!

This worked for me too, thank you!

I logged into the browser app on Chrome, clicked open in app, logged in again on the desktop app and it worked!

This is the dumbest bug ever. I installed Apple Music on my work Mac like 3 months ago had login loop after login loop, upgraded to their beta and it was fine. Moved to a Windows ARM device and it worked fine. Now I finally bothered to install it on my desktop, rather than using the web player (which works fine but cant play my iTunes music) and it doesn't work again.

Read some of the replies so I figured I'll just connect my VPN and go to USA, Boston was first in the list, connected and logged in fine. There must be some DNS entries that are borked somewhere when routing from outside the US. Terrible user experience.

Hello everyone, i found a fix that works for me (united kingdom)

i didnt have a vpn but i opened apple music in my browser (firefox), and in the bottom left corner is an open in app button

that signed me in proper as well as sync my library

hope this helps!

I fixed it by changing my VPN to USA, logged in and all ok now.

Thank you! Changing my vpn helped

I have spent two days trying to sort out my Apple account the VPN to Boston USA fixed it. Thank you for the fix. What a waste of time!

I spent the better half of two days diagnosing all parts to rule out everything, it ends up with Apple Music conflict with Microsoft.UI.Xaml.dll file from Microsoft on windows 11, so apple needs to fix this as it interacts with the Microsoft file and that is when it fails.

Nothing to do with your windows 11 build, health or firewall, or anything else, the moment it fails on signin with apple music this is the failing item Microsoft.UI.Xaml.dll

I got the failed to connect to Apple Server error message and it was fixed by repaired the ITunes app and reset the Apple Music App.

yeah will also like to add since ive started using apple music the windows desktop app i needed to vpn to usa for it to log me in thank you for suggestion that