IPhone and ReSound Hearing Aid Conflict

A few months ago people I was on calls with said they could either barely hear me or couldn’t hear me at all. I took my Iphone Pro15 Max to a shop that fixes smart phone problems. The technician said the microphone was bad and replaced it. Still had problem but figured out that I could be heard fine by switching to speaker phone. Took phone to a certified Apple service center They recommended buying a new phone. Which I did, a restored Pro 15 Max. Had exactly the same problem, so I went to an Apple Specialist at Best Buy. She researched the problem and the next day, after some testing, concluded that the problem is conflict with the phone and ReSound hearing aid, but had no suggestion for a fix. At the community forum, lo and behold, another user described exactly the same problem with her phone that I am having with mine. Her post was in 2023, and somewhere I read that Apple and ReSound knew about the problem in 2022. And yet the problem still occurs and certified Apple techs don’t even know about it? I have worn ReSound hearing aids for almost thirty years, and have used them for phone calls, with no issue, since that feature became available. Any suggestions about what to do next will be greatly appreciated.

iPhone 15 Pro Max, iOS 26

Posted on Aug 12, 2026 8:46 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 13, 2026 2:19 PM

The issue is not a broken phone or a bad microphone. When paired with Made for iPhone (MFi) hearing aids like ReSound, iOS often attempts to use the hearing aid's tiny built-in microphones as the audio input for phone calls. If the hearing aids are in a pocket, under a collar, or struggling with a software routing bug, callers will hear nothing or only static, yet switching to speakerphone fixes it because the phone forces a switch to its own internal hardware. 


Try this

  • Turn Off Hearing Aid Mic Input:
    1. Triple-click the side/power button on your iPhone while your hearing aids are connected to bring up the Accessibility shortcut menu.
    2. Tap on your hearing devices menu, scroll to the bottom, and find Mic Input.
    3. Switch Mic Input to Off (or select "MIC OFF" via the ear icon in your Control Center).
    • Result: This forces the phone to use the iPhone's main microphone for your voice while still streaming the caller's voice directly into your ReSound hearing aids. 


2 replies
Question marked as Top-ranking reply

Aug 13, 2026 2:19 PM in response to Grantwriter50

The issue is not a broken phone or a bad microphone. When paired with Made for iPhone (MFi) hearing aids like ReSound, iOS often attempts to use the hearing aid's tiny built-in microphones as the audio input for phone calls. If the hearing aids are in a pocket, under a collar, or struggling with a software routing bug, callers will hear nothing or only static, yet switching to speakerphone fixes it because the phone forces a switch to its own internal hardware. 


Try this

  • Turn Off Hearing Aid Mic Input:
    1. Triple-click the side/power button on your iPhone while your hearing aids are connected to bring up the Accessibility shortcut menu.
    2. Tap on your hearing devices menu, scroll to the bottom, and find Mic Input.
    3. Switch Mic Input to Off (or select "MIC OFF" via the ear icon in your Control Center).
    • Result: This forces the phone to use the iPhone's main microphone for your voice while still streaming the caller's voice directly into your ReSound hearing aids. 


IPhone and ReSound Hearing Aid Conflict

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