After the most recent update to my iPhone I can no longer listen to my wired headphones and charge my phone using the magnetic charger. Any advice , is there a way to get Apple to correct?
iPhone 14 Pro Max, iOS 26
Sand-man wrote:
After the most recent update to my iPhone I can no longer listen to my wired headphones and charge my phone using the magnetic charger. Any advice , is there a way to get Apple to correct?
Can you do either independently or are you saying you cannot charge your phone, nor listen to music via wired headphones? If you can do neither, it sounds like you have a hardware issue with the charging port on your iPhone. If it was my iPhone, I'd schedule an appointment at my Apple Store Genius Bar for evaluation and possible service options --> Genius Bar Reservation and Apple Support Options - Apple
Out of curiosity, what is the Battery Health of your phone as stated in Settings > Battery > Battery Health? If it is at or below 80%, the battery is failing and needs to be replaced by Apple (the cost is about $100).
You have posted to a user to user site. We are all users here.....just like you. Apple is not here. They will not see your post or reply.
I'm sorry, but no one on a user site will be able tell you what Apple might do, or when they might do something.
Please contact Apple Support.
Sounds like your battery is failing. Are you seeing the Service Required message in your Battery Settings?
Typically replacement is done when the Battery Health drops below 80%, but you are right there on the line, within days or weeks of it dropping again.
Sand-man wrote:
everyday until the update I would listen to audio while sleeping using wired headphones and the magnetic charger and in the morning my phone would be fully charged now after the update it while charge for two seconds then not charge and then charge again for two seconds etc and the phone will be almost dead in the morning. The phone will charge fine if the headphones are not plugged in and the battery health is 80%. Thank you
OK. First at 80%, your battery is failing and qualifies for replacement at your Apple Store Genius Bar. Whether that will fix the charging issue (it likely will) we can't tell you as this is a user to user only forum. But you do need to get the battery replaced in your phone at this point --> Apple Service and Repair for iPhone Battery - Apple Support
Once Apple has your phone, they'll be able to run diagnostics and let you know if there are any other hardware issues. None of this, by the way, was caused by the software update. But it did require a lot of charge, which likely pushed your battery faster towards failure.
everyday until the update I would listen to audio while sleeping using wired headphones and the magnetic charger and in the morning my phone would be fully charged now after the update it while charge for two seconds then not charge and then charge again for two seconds etc and the phone will be almost dead in the morning. The phone will charge fine if the headphones are not plugged in and the battery health is 80%. Thank you
verify your software is up to date—
The current stable release of iOS including bug fixes, security updates is iOS 26.6
Update your iPhone or iPad - Apple Support
Charging problem after recent update
