We are unable to complete your request to remove Activation Lock.

Namax614 wrote:

authorized reseller original receipt available Bro

Apparently the receipt is incorrect or insufficient, or maybe the iPhone is marked as lost.

With Activation Lock removal unavailable here, you’ll need to regain access to the Apple Account holding the lock.

Did somebody here possibly fall for a fairly common scam that caused a device ownership transfer to an Apple Account managed by a scammer, usually then followed by marking as lost (to block Activation Lock removal) and a ransom request? If so, that iPhone is now and will forever be bricked. (Well, paying the ransom is an option, if you believe the scammers will honor the unlock payment and not just keep the ransom payment and the lock.)

PS: I am not a “Bro”.

Re: “i gave you imei number or serial number”

We are not Apple. It is not a good idea to post such information in a public forum, and it would not help you even if you did.

Since Apple has denied your Activation Lock support request, you will have to come up with the Apple Account ID and password the phone is asking for, unless you want it to remain a “brick”.

We have no insight on how Apple approves or denies requests.

It is generally understood in this community that the “original” receipt needs to be THE original receipt issued during the phone’s original sale by Apple or an Apple-authorized reseller.

Question, as this is your phone, how did you find yourself Activation Locked-Out?

Well there is your solution.

Get your brother to recover his Apple Account; then he can release the lock.

If you forgot your Apple Account password - Apple Support

How to remove Activation Lock - Apple Support

Namax614 wrote:

This device use my small Brother he forgot everything screen passcode Apple id after I restore the device stuck on Activation Lock

It’s your little brother’s phone now, whatever the original intent here might have been.

If your brother is still using the Apple Account, that usage will block account recovery.

And that activity means account recovery is unnecessary.

Was the receipt from Apple or an Apple authorized reseller, or from a third-party reseller?

Is the phone in Lost Mode?

Namax614 wrote:

i personally Buy from the store how can possible as lost or Scam I buy online from the store I don’t know what you talking about someone saying scam someone saying lost iPhone it’s not the solution I ask for the solution please stop these scam or lost i gave you imei number or serial number check everyone?

Did the owner of this iPhone transfer its ownership to a scammer, seeking some benefit? That’s not reversible.

How’d you become locked-out ???

How’d you submit your request ?

And BTW, iPhone 16s did not ship with a power adaptor.