We are unable to complete your request to remove Activation Lock.

We weren’t able to complete your request to remove Activation Lock for this device.


Product: iPhone 16 Pro Max

Case ID: 20000xxxxx


We won’t be able to review additional requests or documentation associated with this device.


what’s that’s mean I’m Owner of the device I have everything available Box original invoice what’s the reason?

iPhone 16 Pro Max

Posted on Aug 16, 2026 5:12 PM

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Question marked as Top-ranking reply

Posted on Aug 16, 2026 6:47 PM

Namax614 wrote:
authorized reseller original receipt available Bro

Apparently the receipt is incorrect or insufficient, or maybe the iPhone is marked as lost.


With Activation Lock removal unavailable here, you’ll need to regain access to the Apple Account holding the lock.


Did somebody here possibly fall for a fairly common scam that caused a device ownership transfer to an Apple Account managed by a scammer, usually then followed by marking as lost (to block Activation Lock removal) and a ransom request? If so, that iPhone is now and will forever be bricked. (Well, paying the ransom is an option, if you believe the scammers will honor the unlock payment and not just keep the ransom payment and the lock.)


PS: I am not a “Bro”.

18 replies

We are unable to complete your request to remove Activation Lock.

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