email issue - thunderbird & Charter

My email client is Thunderbird (Mac OS Sequoia) and email provider is Charter. A couple of days ago I stopped receiving emails. Wont connect to charter. Same on another laptop running Mojave. Can access, send & receive emails directly on charter, but nothing thru Thunderbird. Any help would be appreciated.

Outgoing SMTP server says "offline": Can his be the problem? How to go online?

Posted on Aug 22, 2026 2:23 PM

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1 reply

Aug 22, 2026 3:23 PM in response to dunwich2000

Might want to ask about this in the Thunderbird forums:

https://support.mozilla.org/en-US/questions/thunderbird


Somebody over there was just asking about Charter issues, though with Thunderbird on Windows.

https://support.mozilla.org/en-US/questions/1599738


Also make sure you’re running Thunderbird “Version 154.0 | Released August 18, 2026”, or if that was just loaded here when this all started, maybe drop back to a previous Thunderbird version (153.0.1esr, maybe) and test that.


email issue - thunderbird & Charter

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