Apple ear pod pro 2nd generation

I am writing to formally raise a complaint regarding my AirPods Pro, which I submitted at an Apple Service Centre on 7 July 2026. As of today, 23 August 2026, approximately 46 days have passed, yet I have not received any proper resolution or satisfactory update on the status of my device.

I purchased the AirPods Pro from Flipkart on 4 October 2025, and I hold the original purchase invoice as proof of ownership.

More importantly, the device was not repaired, and during the service process, the charging case—which was in good condition at the time of submission—was further damaged and scratched while in the custody of the service centre. This issue has still not been addressed or resolved. I expect Apple to take full responsibility for any damage caused while the product was under their care and to provide an appropriate resolution, including repair, replacement, or compensation as applicable.Case ID: ***

[Edited by Moderator]