I cannot receive incoming FaceTime calls on my iMac (2019 15.7.7). Outgoing calls work ok; incoming FT calls can also be answered on my iPhone
I've tried usual things like signing out of FaceTime and Apple ID.
Suggestions please!
TIA
Peter
Did you also enable the option in the preferences for FAceTime on the Mac, to receive calls, when you iPhone is connected to Wi-Fi and nearby?
Did you try to create a new user account on your Mac, set it up with your details and test FaceTime?
Any restrictions enabled for your main account, in case Screen Time is enabled or a profile installed?
Do incoming FaceTime calls work, if they are using your email address?
Doesn't your FaceTime App ring at all, or can't you accept the call by clicking on the call icon with your mouse?
Do incoming FaceTime calls work, if the app is already started?
Incoming calls fail when my email address is used ( I believe they also fail when using phone number).
The incoming call presents itself normally, ringing and allowing me to accept it and FaceTime window opens showing my own camera view; a second later I get a call failed message.
Incoming FaceTime audio calls also fail, showing call fail message in notification (FaceTime window does not open).
Not sure if related, but normal voice calls to my mobile number no longer ring on my iMac - only my iPhone. This did used to work.
Thanks for your replies!
I already have a second user account, so I logged into it, and Apple ID, and checked FaceTime settings are the same as primary account. Incoming video FT calls worked! As the FT settings are the same I'm not sure why it's not working on primary account?
Any further checks to suggest?
cheers
Peter
Just to let you know that the issue is now fixed - albeit via an unintentional way.
I found my Mac locked one morning with the padlock sign on the display. I followed the Internet recovery process but my Mac HD was not appearing as a destination option for MacOS re-install, and it did not appear in the list of devices in Disk Utility. On the 3rd restart the Mac booted up again as normal. Thought I'd try an incoming FT call, and voila, it worked!
Weird but wonderful.
thanks Ingo2711 for you suggestions along the way.
Peter
Yes, that is enabled.
You're welcome 🙂
Glad, your FaceTime calls are working now as expected.
Incoming FaceTime calls fail on iMac
