Free trial cancellation glitch led to unexpected charge – App: Welmi

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Level 1

4 points

Free trial cancellation glitch led to unexpected charge – App: Welmi

Hi everyone,

I’m posting here to see if anyone has experienced a similar issue or has advice on how to handle it.

I signed up for a free trial on an app called Welmi. Before the trial ended, I attempted to cancel the subscription directly through the app’s interface. The app displayed a confirmation indicating the cancellation was successful, but it turned out to be a technical glitch—the cancellation never actually went through, and I was subsequently charged.

Since the charge resulted from a software bug rather than a user error, I am trying to get a refund for this purchase. Has anyone encountered a similar bug with trial cancellations? What is the best way to make sure Apple reviews this as a technical issue?

Thanks for any insights!

iPhone 13, iOS 26

Posted on Aug 25, 2026 7:10 PM

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Answer 1

Top-ranking reply

Smilin-Brian

Level 10

81,598 points

Aug 25, 2026 9:04 PM in response to Duvanhf

Welcome and thank you for reaching out. 🤗

You’re likely still being charged because the subscription wasn’t fully canceled before the next billing cycle (most likely reason as a result of the system glitch).

To resolve this, go to Settings, [your name], select Subscriptions and confirm that your subscription is canceled.

Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining why you canceled the subscription.

If you need more help, contact Apple Support directly.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian

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Answer 2

H1290

Level 6

11,017 points

Aug 25, 2026 9:25 PM in response to Duvanhf

Duvanhf wrote:

Does anyone know the best way to reach a real person at Apple Support to appeal a rejected refund?

We have given you this info a few times now.

https://reportaproblem.apple.com/?s=6

Click on the above link.

Fill out the forms.

Wait for Apple to approve or deny the refund.

If you must talk to an agent, try this link 👉 Contact Apple Support - Apple Support. You will be able to find the right phone number for your country in there.

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Answer 3

H1290

Level 6

11,017 points

Aug 25, 2026 8:57 PM in response to Duvanhf

Hello,

You can request a refund by following the instructions in this support article 👉 Request a refund for apps or content that you bought from Apple - Apple Support

Let us know if you have any other questions.

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Answer 4

Katana-San

Level 10

105,737 points

Aug 26, 2026 1:39 PM in response to Duvanhf

Duvanhf wrote:

Thank you for providing those links!

The issue I'm facing is that I am located in Costa Rica, where Apple does not offer a direct support phone number.

I already submitted the refund request through reportaproblem.apple.com, but it was denied. The system gave me a generic rejection with no reason provided, which makes me think it was processed by an automated system rather than a real person reviewing the app's technical glitch.

When I try to use the Contact Apple Support site to reach a human agent, it keeps routing me back to self-help articles or the same automated refund tool.

Could someone share the exact category path on getsupport.apple.com that will actually open a live chat or submit a ticket to a support agent for users in Costa Rica/Latin America?

Thank you so much for your help!

Hello~ Have you tried the link below and the choosing your country?

Choose your country or region - Official Apple Support

~Katana-San~

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Answer 5

Duvanhf Author

Level 1

4 points

Aug 25, 2026 9:18 PM in response to Smilin-Brian

Thank you for the reply and the suggestion!

I went ahead and checked my iPhone settings (Settings -> Apple ID -> Subscriptions) and made sure the subscription is completely cancelled so it won't happen again.

My main issue remains the refund itself. I originally trusted the in-app cancellation before the trial ended, which failed due to the app's technical glitch and led to the unexpected charge. Since my refund request was rejected, I want to contact someone at Apple directly to explain the situation and ask for a manual review, but I haven't been able to find a direct contact or live support option that can actually help me with this specific issue.

Does anyone know the best way to reach a real person at Apple Support to appeal a rejected refund?

Thanks again for your time!

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Answer 6

Duvanhf Author

Level 1

4 points

Aug 25, 2026 9:32 PM in response to H1290

Thank you for providing those links!

The issue I'm facing is that I am located in Costa Rica, where Apple does not offer a direct support phone number.

I already submitted the refund request through reportaproblem.apple.com, but it was denied. The system gave me a generic rejection with no reason provided, which makes me think it was processed by an automated system rather than a real person reviewing the app's technical glitch.

When I try to use the Contact Apple Support site to reach a human agent, it keeps routing me back to self-help articles or the same automated refund tool.

Could someone share the exact category path on getsupport.apple.com that will actually open a live chat or submit a ticket to a support agent for users in Costa Rica/Latin America?

Thank you so much for your help!

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