ive had this 2020 mbp for years and i wake up and open my lid and im getting this huge grey line across my screen . i need some clarification if its just age related or somehow i caused this. Keep in mind i was using it last night and everything was fine and now its not fine.
Since we here in the Community cannot put eyes and hand directly on the computer, we can only provide guesses.
You need to have that Mac evaluated in person by a technician.
In or out of warranty, you can make a Genius Bar appointment for hardware service and support using this link: Make a Genius Bar reservation - Apple Support
Customer Support (800) MY–APPLE (800–692–7753) or on line Support.Apple.com
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the US: Apple’s global phone numbers: Contact Apple Support
Obtaining service for your Apple product after an expired warranty - Apple Support
Since we here in the Community cannot put eyes and hand directly on the computer, we can only provide guesses.
You need to have that Mac evaluated in person by a technician.
In or out of warranty, you can make a Genius Bar appointment for hardware service and support using this link: Make a Genius Bar reservation - Apple Support
Customer Support (800) MY–APPLE (800–692–7753) or on line Support.Apple.com
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the US: Apple’s global phone numbers: Contact Apple Support
Obtaining service for your Apple product after an expired warranty - Apple Support
Sounds like a hardware failure...
Get your mac repaired and how much will it cost
Product Service and Repair Information - Official Apple Support
Get your Mac ready for service - Apple Support Get your Mac ready for service - Apple Support
If you have AppleCare+
You can plug in an external monitor and compare your result.
Welcome and thank you for reaching out. 🤗
When there appears to be a problem with the Mac, only a certified Apple technician can determine the cause and offer a complete solution.
Therefore, I recommend service.
Service Checklist:
Service Appointment:
Contact Support:
Additional Support:
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
roybenjey wrote:
I'm really not impressed with the latest generation MacBook screen design. They are way too fragile. Until my 14-inch M1, I've never had a screen go out on any laptop that I've owned and they have not babied (neither have they been abused). Mine is now effectively a desktop and I won't be touching another one of these without AppleCare+.
I also get AppleCare+ for laptops, iPhones, iMacs. But I think it might be cheaper to go without it. I have never made a claim on any of the many Macs we have owned, but in my family there have been two iPhone claims and one AppleTV claim; those all resulted in new devices being provided to replace the faulty ones.
Note that AppleCare+ is $110-$160 per year for MacBook Pros. So that can approach $1000 over 6 years, the age of your laptop. There is also a $100 deductible for screen repair. So simply paying for the screen repair without the extended warranty might end up being cheaper for the customer.
I agree that the newer screens may be more fragile. I have 2010 and 2013 MacBook Airs that are still working, screens and all are fine. And they went through major handling/treatment having been used by a college student, who knows what she did to them (she also put a big dent in the lid of a newer MacBook Pro she uses but it also works fine), but they are still working fine. The newer screens are much higher resolution and the new laptops have been reengineered to be very compact and lightweight. Perhaps this makes them more fragile.
I'm really not impressed with the latest generation MacBook screen design. They are way too fragile. Until my 14-inch M1, I've never had a screen go out on any laptop that I've owned and they have not babied (neither have they been abused). Mine is now effectively a desktop and I won't be touching another one of these without AppleCare+.
Display just went bad or screen malfunction
