Sign in box keeps popping up when I try to buy songs, and I can't sign into my itunes account

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Sign in box keeps popping up when I try to buy songs, and I can't sign into my itunes account

For the past two days I have tried to buy tracks on itunes. I have not had problems before. My account is in credit. When I try to buy the box pops up and asks for email and password. I enter my email and password, press buy, the box disappears, then after a few seconds it pops back up again. It won't let me sign in or buy songs at all. Sometimes it has a 301 or 302 error message. I really don't know what to do. I am scared of signing out of my account in case I can't sign back in, I tried that yesterday, I signed out and by chance hours later I was able to sign back in. I am using my PC it has the latest version of Windows 11 and latest itunes version. Can anyone help me with this problem?

Posted on Aug 31, 2026 8:25 AM

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Answer 1

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PreCognition

Level 6

8,168 points

Aug 31, 2026 6:06 PM in response to LeylaLione

Since this started suddenly and iTunes keeps returning to the sign-in box, I wouldn’t sign out again yet.

Apple recommends first checking that Windows date, time, and time zone are correct, then going to Account > View My Account in iTunes to see whether it reports any billing or previous-purchase issue. Apple also notes that an iTunes Store connection problem can sometimes be on the Store side. If you have problems using the iTunes Store on PC – Apple Support

If your account details look normal and this is still happening after two days, I’d contact Apple Support and mention the 301/302 errors specifically. That would help distinguish an account authorization problem from an iTunes Store connection issue.

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