Simple question: how do I get the status of an existing case that originated by phone. Tech gave me his e-mail address to do so after he had elevated the case, but I have asked him for an update two and one week ago...crickets.
Apple TV 4K, tvOS 26
Contact Apple here:
Contact Apple Support - Apple Support
If you have your case number they can look it up or they will have information on your previous support request.
BlindAcorn wrote:
Thanks for responding!
I saw that page, it looked like it wants to engage in more robotic or telephonic conversation. Since that got nowhere before, I was looking for a way to communicate by e-mail in a way that works. Sorry, I should have made that clear in my original post.
There is no email support for the exact reason as you describe. You have telephone/chat support for direct communication to get your answers in real time and for any updates on your case number. When using phone support, you do have the usual phone tree that is common, but you are also able to speak directly with a live support person to answer your questions. For the AI Assistant in phone support, just ask to speak to a real person.
Thanks for responding!
I saw that page, it looked like it wants to engage in more robotic or telephonic conversation. Since that got nowhere before, I was looking for a way to communicate by e-mail in a way that works. Sorry, I should have made that clear in my original post.
Getting an update on an existing support case.
