Refund of AppleCare through Creation

The Support Article does say it can take up to 30 days depending on the payment method, so the information you were given by Apple is accurate. Each financial institution may differ on when refunds are posted to your account.

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

• Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
• Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
• Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

Check the status of a refund for apps or content that you bought from Apple - Apple Support