I updated to iOS 27 and since the update I can‘t start the shortcut app

Yes — this is a real iOS 27 Shortcuts bug, and other users have reported the same black/blank screen after updating. It isn’t specific to the iPhone 11 Pro.

Try this first

Force-restart your iPhone 11 Pro: press/release Volume Up, press/release Volume Down, then hold the Side button until the Apple logo appears.

Open Shortcuts again.

If it still shows black, check Settings → General → Software Update and install any newer iOS 27 update available.

Apple's standard guidance for an app that won't open is to force-close it, restart the iPhone, check for updates, and—if necessary—delete/reinstall the app. Be careful with deleting Shortcuts, because Apple warns that app data can be lost.

So: yes, you're not alone; this appears to be an iOS 27 Shortcuts issue, not necessarily a hardware problem with your 11 Pro.

Okay I got it to work again and thankfully haven't lost any of my shortcuts!!

This is the exact order I did things.

1) Turned OFF iCloud sync in Settings>Apps>Shortcuts

2) Deleted the Shortcuts app.

3) Shut down and restarted the phone.

4) Reinstalled the Shortcuts app (again!).

5) Shutdown and restarted one more time.

6) Opened up the app.

It then loaded but none of my shortcuts were there so I immediately thought it must be because I'd turned off that option in the settings however I wasn't sure if those settings get saved anywhere when you've deleted the app. Appears they don't because when I went to turn the toggle for iCloud sync back on again it was already on and after waiting for about a minute or so and then going back into the Shortcuts app all my shortcuts were there!

So thankfully all now working and I really hope this helps someone else out.

FabienGvs wrote:

I have the exact same issue.

Ever since I upgraded to iOS 27, my existing shortcuts have stopped working properly.

Additionally, when saving files, the selected destination folder is ignored, and the files are saved in the parent folder instead.

I am furious 🤬🤬

Especially considering how much time and effort I spent creating and configuring these shortcuts, only for them to stop working randomly.

This is completely unacceptable, and I am deeply disappointed.

Have you updated to the newest iOS 27.2.1, which was just released today? Update your iPhone, then Force Restart (I do this after EVERY iOS update) your iPhone --> https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

Please press and hold on the Shortcuts app and delete the app. Restart your iPhone and download a fresh copy of Shortcuts app. Once it’s installed restart your device and open the app.

I’d delete the VPN, software and Device Management profile and then reset network settings. You will lose WiFi passwords but nothing else. Use of a VPN is known to cause issues. I can’t guarantee it’ll work, but it’s not quite as invasive as what Apple Support suggested.

Just updated to version 27.0.1, and the Shortcuts app is now loading correctly. Although I lost all of my existing shortcuts, I am able to recreate them now, which is a significant improvement.

There’s always the option to reset all settings to factory default. You don’t lose any data but WiFi passwords are reset.

Reset iPhone settings to their defaults - Apple Support

It’s not a factory restore, which deletes you data.

Yesterday, I spent a significant amount of time working with Apple Support to troubleshoot this issue. Unfortunately, the only solution they were able to recommend, without any assurance that it would actually resolve the problem, was to perform a full Reset Settings operation.

This recommendation is extremely disappointing, as it would not only remove my frequently used Wi-Fi and VPN configurations, but also delete my Apple Pay cards, passes, and various personalized settings that would need to be reconfigured afterward.

In my view, this is not an acceptable solution. For the time being, I will simply have to live without access to the Shortcuts app. It is particularly frustrating that the proposed fix for an Apple-developed application requires users to disrupt and reconfigure numerous device settings, with no guarantee that the issue will be resolved.

I had expected a more targeted troubleshooting approach from Apple Support rather than a broad reset that creates significant inconvenience while offering little confidence in the outcome.

Same here except my screen goes completely white and then it crashes after about 10 seconds.

Tried offloading the app and bringing it back. That didn't work so tried deleting it, starting the phone back up then reinstalling it then restarting again just to be thorough and back to the white screen of death again.

This is really causing me an issue as I need that app.

iPhone 17 Pro Max.

Have tried all of this and none of it works. This has to be something more problematic with the app or something somewhere.

I really hope this gets fixed soon as I have shortcuts that are still firing but I don't want them to so need to edit / delete them but don't want to delete all my shortcuts so this is a real pain at the moment.

Is the black screen maybe because you are running Dark Mode on the iPhone?

I never use that but switched that on to test and I went from having a white screen to having a black one so maybe that's why yours is black?

Still doesn't help with the main problem though. 😔

Now I'm a little more than just upset the app isn't loading, I'm angry as it appears my shortcuts 'may' have been deleted?

The last thing I had tried was to delete the app and reinstall it. I had store in iCloud selected for that app and always have done so it shouldn't have deleted any shortcuts and directly after deleting and reinstalling the app my shortcuts all still worked but I wake up this morning and my shortcuts haven't fired at all and none of them now fire when they should.

I really hope I haven't lost my shortcuts or I'm going to more than a little upset. 🙁

Are you suggesting something else in performing that reset will allow the app to work or just by the fact that WiFi accounts are deleted / reset?

If the latter then can't we just forget the network and add it back again?

Also I've tried this without any network and also tried just on a mobile connection (4G) and the app still doesn't load so is there something else in that reset that might help?

I just don't want to go resetting loads of things if I don't have to. Thanks.

Those are definitely the precise steps I took. I can't guarantee they'll work for everyone of course as I only did those once and then it worked and it might be different for others but as long as you've always had iCloud saving turned on then you're not going to lose anything other than time in the day giving it a try.

FWIW, Shortcuts app is working as expected on an iPhone 11 Pro Max iOS 27. (27.0)

First launch took ~10 seconds white-screen’d, and subsequent launches have been faster.

An iPhone 11 Pro Max is not speedy, but it works.

No issues.