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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I updated to iOS 27 and since the update I can‘t start the shortcut app. I have an IPhone 11 Pro has anyone the same problem ? When I start the shortcut app I just get black screen.
iPhone 11 Pro, iOS 27
Yes — this is a real iOS 27 Shortcuts bug, and other users have reported the same black/blank screen after updating. It isn’t specific to the iPhone 11 Pro.
Try this first
Force-restart your iPhone 11 Pro: press/release Volume Up, press/release Volume Down, then hold the Side button until the Apple logo appears.
Open Shortcuts again.
If it still shows black, check Settings → General → Software Update and install any newer iOS 27 update available.
Apple's standard guidance for an app that won't open is to force-close it, restart the iPhone, check for updates, and—if necessary—delete/reinstall the app. Be careful with deleting Shortcuts, because Apple warns that app data can be lost.
So: yes, you're not alone; this appears to be an iOS 27 Shortcuts issue, not necessarily a hardware problem with your 11 Pro.
I have the exact same issue.
Ever since I upgraded to iOS 27, my existing shortcuts have stopped working properly.
Additionally, when saving files, the selected destination folder is ignored, and the files are saved in the parent folder instead.
I am furious 🤬🤬
Especially considering how much time and effort I spent creating and configuring these shortcuts, only for them to stop working randomly.
This is completely unacceptable, and I am deeply disappointed.
I have the same problem and that didn’t work for me. I also deleted all Shortcuts stored in iCloud
What device and what iOS version are you using??
Getting the same issue. iOS 27 on iPhone 17.
This didn't work for me. Are you 100% there were the reproducable steps?
Have a look at my comment somewhere else in this page as it may help you. I managed to fix it on my phone so maybe it will work for you too.
Hope you get it fixed soon.
I updated to iOS 27 and since the update I can‘t start the shortcut app
