tvOS 27: Audio stops on shared library after 5 minutes

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Level 1

8 points

tvOS 27: Audio stops on shared library after 5 minutes

After upgrading to tvOS 27, the Conputers app, which I use to watch my shared home library only plays about five minutes of video before the audio goes completely silent. The video keeps playing, but there is absolutely no audio even if you turn the volume all the way up. I have tried it on three different Apple TVs using both HomePod mini and normal HomePods as speakers. I have tried turning off audio features like enhance dialog and reduce loud sounds. It happens very consistently across every Apple TV except for the old ones which are still on tvOS 26. The same files play on McIntosh computers using the TV app just fine so I know it is not the files. I have also played these files hundreds of times before upgrading. I have reset the Apple TV. I have turned off power to the Apple TV. Nothing seems to fix this. Is anyone else encountering this?

Posted on Sep 17, 2026 5:20 PM

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Answer 1

Vancouver22

Level 8

38,318 points

Sep 17, 2026 7:19 PM in response to mbishar

I have noted the same using my Apple Music playlists with HomePods. Resuming play on the song resolved it, but not it’s ideal. I’ve seen a few other reports as well. Please submit feedback to report the issue: Feedback - Apple TV - Apple

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Answer 2

Lwio

Level 1

31 points

Sep 18, 2026 9:29 AM in response to njdwalton

Getting this problem too. Pausing and starting solves it temporarily until the next time.

It only started after the upgrade to tvOS 27.

The number and timing of the cut outs seems to be random.

No occurrence of this before the upgrade.

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Answer 3

Vancouver22

Level 8

38,318 points

Sep 19, 2026 8:46 AM in response to njdwalton

It’s not “a reported issue” unless you actually do report it because Apple doesn’t read these forums to be made aware. Please use this link to submit your report ——> Feedback - Apple TV - Apple

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Answer 4

mbishar Author

Level 1

8 points

Sep 19, 2026 6:52 AM in response to Lwio

Are you using HomePods as speakers or something else? I know it is not a general problem because it doesn’t happen with other apps. But trying to determine if the same issue happens with home shared libraries, even without HomePods.

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Answer 5

Sep 18, 2026 9:13 AM in response to mbishar

We have the exact problem as well. I was actually trying to see if anyone was. Glad it is a reported issue. Worked completely fine until the update to 27. Now we get about 3 minutes consistently before we get silent audio on our local video files.

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Answer 6

Oct 4, 2026 9:21 PM in response to mbishar

For some reason, last week this issue stopped for me with my home library, but it started again Friday so I'm back to square one. I've upgraded the machine it's streaming from as well and nothing seems to help. I'm using Symfonisk Sonos speakers, so it's an airplay issue with tvOS 27 and home sharing for sure. All other apps are working just as they always have. Not sure it's going to be fixed in the next version either because I've tried that as well.

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Answer 7

Lwio

Level 1

31 points

Sep 18, 2026 9:35 AM in response to mbishar

The problem is not with HomePods as when watching tv with a satellite box the problem doesn’t happen.

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Answer 8

Sep 19, 2026 7:55 AM in response to mbishar

I tried both HomePods and tv speakers and it did it as well. It's also not every video file we have either. But the ones that have the issue, will have the issue every single time.

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