After updating my iPhone from iOS 26 to iOS 27, the Contacts search function stopped working. My contacts are still there, but when I try to search for a contact by name, the search does not return the correct results.
Could you please advise how I can fix this issue? Is this a known problem with iOS 27?
I am unable to replicate the issue that you describe with iOS 27 and the Contacts Search function.
If your iPhone is not operating as expected, try a forced-restart - as this will often clear an isolated or post-update software issue:
Force restart iPhone - Apple Support
If the problem persists after performing the restart, it may be necessary to reset your iPhone settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPhone settings:
Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPhone to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist with troubleshooting:
Genius Bar Reservation and Apple Support Options - Apple
Contacts search is working, but it has become extremely slow since I updated from iOS 26 to iOS 27. I have approximately 10,000 contacts, and when I search for someone, it now takes about 10–15 seconds for the results to appear.
Before the iOS 27 update, Contacts search was almost instant, even with the same number of contacts, and I never had this issue.
The “Optimizing Search/Indexing” process has already completed, so this does not appear to be related to ongoing indexing. I have also restarted the iPhone, but the issue remains.
This problem started immediately after updating to iOS 27. Please advise if this is a known issue and whether there is a fix or workaround.
Contacts search is working, but it has become extremely slow since I updated from iOS 26 to iOS 27. I have approximately 10,000 contacts, and when I search for someone, it now takes about 10–15 seconds for the results to appear.
Before the iOS 27 update, Contacts search was almost instant, even with the same number of contacts, and I never had this issue.
The “Optimizing Search/Indexing” process has already completed, so this does not appear to be related to ongoing indexing. I have also restarted the iPhone, but the issue remains.
This problem started immediately after updating to iOS 27. Please advise if this is a known issue and whether there is a fix or workaround.
what a joke!why should someone perform factory settings ..
Still I performed it with no results..
my question is what exactly Apple wants do by forcing the users to upgrade the OS in a span of 2 weeks ..
I find it fishy..
mayur_agare wrote:
my question is what exactly Apple wants do by forcing the users to upgrade the OS in a span of 2 weeks
No one here in this user-to-user forum would know Apple's reasons for doing something. However, I would note that Apple frequently releases a point updat (e.g. 27.0.1) within a couple of weeks after the original release. No matter how good the beta testing is, once the OS is released to the general public, things may be come apparent that needs to be fixed. Why would you not want Apple to release updates to fix recently identified issues? Would you prefer they do nothing?
Sir/Madam,
Which are those critical vulnerabilities which Apple has found? Please enlighten me..
Though I am also from the software industry and understand SLDC but still want to understand…You don’t release the patches in haste ,out of the blue..
mayur_agare wrote:
Sir/Madam,
Which are those critical vulnerabilities which Apple has found? Please enlighten me..
I didn't say that they had or had not updated anything. Or what those updates were. I'm not Apple. Perhaps contact them.
You don’t release the patches in haste ,out of the blue..
The fact that you don't know what went into planning them doesn't mean they were in haste or "out of the blue."
This is a terrible glitch - I am the CEO of the company, and this glitch is just driving me crazy so much that i want to switch to Android - this is UNACCEPTABLE. It's a basic function for CONTACT search to work; it was working on Nokia in 2000, Samsung, anywhere before except iOS 27!!! Apple - you need to wake up and fix it! i have iPhone 17 Pro Max.
I have an iPhone 15 Pro Max with almost 6,000 contacts. Since updating to iOS 27, searching for a contact in the Contacts app takes around 5 seconds before the results are displayed. This delay did not occur before the update and makes searching through contacts noticeably slower.
I’m using an iPhone 16 Pro Max. After updating from iOS 26 to iOS 27, the Contacts search function stopped working properly.
My contacts are still present on the phone, but when I search for a contact by name, the search does not return the correct results.
Could you please advise me on how I can fix this issue? Is this a known problem with iOS 27, particularly on the iPhone 16 Pro Max?
I would appreciate any troubleshooting steps or recommended solution.
iOS 27 has a couple of major problems. Number one search in contacts takes forever or doesn’t work at all, regardless of whether the iPhone is synced with iCloud or not. And two typing an email address in a nemail “To:” field either doesn’t work or is extremely slow in filling out a name previously used.
IOS 27 is a disaster.
Please report this issue to the Apple engineers. The customer should not have to go through the trouble of resetting their phone. It is on the engineers to work up an update to fix this glitch. Thank you.
I am also having the same issues , when I tried to contact Apple for support then it saying that due to techinal error Apple support team is not available
I do have the same issue. Do you know how long time Apple with fix this problem ?
I'm having the same issue and tomorrow will be two weeks since I've updated to 27. Any suggestions?
when I do a search, it’s coming up with the wrong contact!!!
Contacts search issue After update to iOS 27
