An amount was deducted from my account through AutoPay even though I cancelled the subscription before the renewal date. The payment was still processed after cancellation. How can I request a refund for this charge?
[Re-Titled by Moderator]
Original Title: Money detected
iPhone 16 Pro Max
Since you posted in the Apple Pay forum, it may be that this is being billed to a card in your Wallet directly from the merchant. If that is the case you would cancel or request a refund just like you would when not using Apple Pay. First contact the merchant and if unresolved it would require disputing the transaction through the bank of the card that was used.
It is important to understand what Apple Pay actually is, it does not mean Apple is managing that transaction or is the one transferring the funds. All it means is that your device is securely sending a unique token that your bank gave you when the card was added, so the merchant does not have your actual credit card number. The advantage to that is if there is a breach on the merchant servers, your account number is not exposed and available on the dark web. The transaction proceeds directly between the merchant, PNO (VISA/MasterCard, etc), and the bank of the issued card without any involvement from Apple.
If you mean that this is an in-app purchase where your Apple Account is being billed, then when you cancelled is important. On the authorization screen you accepted by double clicking the side button, it states to cancel at least a day (24 hours) before the renewal to avoid a charge. You did say that you cancelled before the renewal, but it is unclear if you meant a full day before renewal as agreed too. Requesting a refund from a transaction managed by Apple is done by using the link below. In most cases all transactions in the App Store are final due to those explicit actions required to accept the terms, but at times Apple may provide a compassionate refund. It just should never be expected.
Request a refund for apps or content that you bought from Apple - Apple Support
Since you posted in the Apple Pay forum, it may be that this is being billed to a card in your Wallet directly from the merchant. If that is the case you would cancel or request a refund just like you would when not using Apple Pay. First contact the merchant and if unresolved it would require disputing the transaction through the bank of the card that was used.
It is important to understand what Apple Pay actually is, it does not mean Apple is managing that transaction or is the one transferring the funds. All it means is that your device is securely sending a unique token that your bank gave you when the card was added, so the merchant does not have your actual credit card number. The advantage to that is if there is a breach on the merchant servers, your account number is not exposed and available on the dark web. The transaction proceeds directly between the merchant, PNO (VISA/MasterCard, etc), and the bank of the issued card without any involvement from Apple.
If you mean that this is an in-app purchase where your Apple Account is being billed, then when you cancelled is important. On the authorization screen you accepted by double clicking the side button, it states to cancel at least a day (24 hours) before the renewal to avoid a charge. You did say that you cancelled before the renewal, but it is unclear if you meant a full day before renewal as agreed too. Requesting a refund from a transaction managed by Apple is done by using the link below. In most cases all transactions in the App Store are final due to those explicit actions required to accept the terms, but at times Apple may provide a compassionate refund. It just should never be expected.
Request a refund for apps or content that you bought from Apple - Apple Support
Welcome and thank you for reaching out. 🤗
You’re likely still being charged because the subscription wasn’t fully canceled before the next billing cycle.
To resolve this, go to Settings, [your name], select Subscriptions and confirm that your subscription is canceled.
Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining why you canceled the subscription.
If you need more help, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Hi, this does not involve Apple Pay (Tap-To-Pay) but is your Apple Account. I’ll ask the moderators to move your post to the Apple Account Community.
How do I request a refund for an AutoPay charge after subscription cancellation?
