iPhone 18 pro max cellular issues

New iPhone can’t make or receive phone calls or FaceTimes. Text messages are extremely slow to come through. I can call someone and their phone rings. When they answer it they can’t hear me. On my phone it still says calling, even if the other person hangs up and ends the call it still says calling. It does this with WiFi turned off… it does all of this even when the phone is showing 4 bars of 5G+… then the phone randomly drops service and goes into SOS.


The other part to the problem is that I can use everything else on the phone.. I can use the internet and safari/google, Facebook, Snapchat, Chat GPT etc.. But can’t do any phone calls or FT, and messages are slow to send and receive.


EXTREMELY frustrating situation given that my job is highly highly dependent on being able to receive phone calls as I am on call 7 days a week.


is anyone else experiencing this with the new iPhone 18’s???

Posted on Sep 19, 2026 11:47 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2026 11:29 AM

I activated my 18 Pro Max on 9/19 and started having the same issue as the OP on 9/22.

After multiple calls with AT&T and five different eSIM activations, the issue persisted. AT&T tech support created two separate backend tickets, but closed them the next day with this message: "AT&T Free Msg: The network ticket we filed for you is closed. Everything looks good on our end. For indoor specific issues connect to Wi-Fi."

Today, 9/25, I took the phone to the Apple Store. Staff ran an RF diagnostic test, which failed to complete. The Apple team ordered a replacement device, which should arrive for pickup in three to five days.

65 replies

iPhone 18 pro max cellular issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.