inge121 wrote:
Hi Katana thats the same response as you gave me before. The link sends you to a page where you can ask for a refund if you don’t want the app but thats not what I need.. I want to contact apple to get back the money in my Apple account and with that form I can’t ask for that..
No, Katana's "Check Account Balance" link is the one you want if you are trying to get money out of your Apple Account. It has nothing to do with subscriptions or purchase refunds,. it's specifically to get money out your Apple Account balance as you explained.
click here ➜ Check your Apple Account balance - Apple Support
Do note this is only possible as mentioned in countries where the law requires refunds for Apple Account balance.
You need to contact Apple Support directly for this.
Go to https://getsupport.apple.com , enter your issue in the search field and work through the prompts. At the end further down the page there should be a button labeled "Get More Support" Clicking on it should provide Chat and Call options if available for your specific issue.
Or use a number for your country or region from the following page.
click here ➜ Contact Apple Support - Apple Support