HMRC Basic Paye Tools has stopped working on Imac running Golden Gate previously Tahoe 26.7 not working on that also. Hangs on "starting application". All Copilot and web fixes don't work. Anyone else have this problem? Or a fix?
[Re-Titled by Moderator]
Original Title: HMRC Basic Paye Tools
This has just appeared on the HMRC website but doesn't seem to work.
Basic PAYE Tools does not open after an Apple Mac operating system update
We are aware that some customers have been unable to open Basic PAYE Tools after updating their Apple Mac operating system (macOS). This issue is known to affect customers using the latest macOS operating system versions: 15 ‘Sequoia’, 26 ‘Tahoe’ and 27 ‘Golden Gate’.
The following workaround should enable you to access Basic PAYE Tools. These steps will need to be carried out each time you need to use Basic PAYE Tools:
1. Close Basic PAYE Tools completely and open ‘Terminal’ on your Apple Mac (select ‘Go’ at the top of your desktop and then Applications > Utilities > Terminal).
2. Copy and paste this command, then press Enter:
cd “/Applications/Basic PAYE Tools.app/Contents/Helpers/rti.app/Contents/MacOS”
3. Next, copy and paste this separate command, then press Enter:
./rti runserver 46729
4. Leave ‘Terminal’ open’ and then open an internet browser (for example, Safari) and copy and paste the following website into the address bar, then press Enter:
http://127.0.0.1:46729
Basic PAYE Tools will now show in the internet browser and can be used as normal.
Please do not open the normal Basic PAYE Tools application while this is running. Through the entire time of using Basic PAYE Tools in the internet browser, make sure you keep the ‘Terminal’ open.
Once you have finished using Basic PAYE Tools, press Ctrl+C in ‘Terminal’ to stop the server and you can close the ‘Terminal’ window.
Thanks for your help, now working for me....
Same here !
Take off the double parentheses, use single, does then work, but each time do you have to restore data, submit, back up data, then next time do the same?
Hi, would you kindly tell me exactly what is working for you please? Many thanks
Thanks Iain, as you say it works so simply, well done for providing an elegant solution.
Many thanks, Bernie
This is perfect! Why doesn't HMRC tell us about this working app?
Try Iain Donaldson's fix above, works a treat!
I suspect because I only built it this week :)
Iain, you are a hero. That works for me :-) Thank you so much.
I am yet to run the full payroll, but at a quick glance your beta version launches and navigates fine.
Many many thanks
Great. Did you use the Linux version or the Mac? Just so I know.
The Mac version
Brilliant work! Could you build a MS Money that would work on Imac??!!
Thank you Iain, works like a charm. Very much appreciated sir.
HMRC Basic Paye Tools not working on iMac: 'Starting application' hangs
