Can't log into my iTunes and won't let me reset password

Can't log into my iTunes and won't let me reset password

Posted on Sep 24, 2026 9:44 AM

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Posted on Sep 26, 2026 5:52 PM

I’d try resetting the Apple Account password outside of iTunes first. Go to iforgot.apple.com and follow the steps there. Apple recommends that route if you can’t reset the password or sign in normally.


→ If you forgot your Apple Account password - Apple Support


If that still doesn’t work, what exact message do you get when you try to sign in or reset the password? For example, “account locked” or “Media & Purchases account disabled” would need a different fix.

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Question marked as Top-ranking reply

Sep 26, 2026 5:52 PM in response to John Warning

I’d try resetting the Apple Account password outside of iTunes first. Go to iforgot.apple.com and follow the steps there. Apple recommends that route if you can’t reset the password or sign in normally.


→ If you forgot your Apple Account password - Apple Support


If that still doesn’t work, what exact message do you get when you try to sign in or reset the password? For example, “account locked” or “Media & Purchases account disabled” would need a different fix.

Can't log into my iTunes and won't let me reset password

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