Resoclear Fraud App, Subscription trap, App not available but charges recurring.

A subscription is a legal contract between you and the app developer. When a subscription is started, the merchant is obligated to send payment according to the subscription payment schedule. Removing a card has no effect on the subscription and subsequent payments.

Please contact Apple Support and explain the issue and request their assistance with the subscription.

Subscriptions and Billing - Official Apple Support

Contact Apple for support and service - Apple Support

If you have a subscription you need to cancel it. A subscription is a legal contract between you and the app developer. When a subscription is started, the merchant is obligated to send payment according to the subscription payment schedule. Removing a card has no effect on the subscription and subsequent payments.

Please contact Apple Support and explain the issue and request their assistance with the subscription.

Subscriptions and Billing - Official Apple Support

Contact Apple for support and service - Apple Support

cdp16 wrote:

Thanks Jeff,

I appreciate your response but what if there is no way to cancel the subscription? that was the point, payment was not reflected in the Apple Subscription List, it was working as malware and linked to Bank Card Token even after replacing cards it was deducting money from card via apple payment gateway and app was removed from the apple store (search yourself Resoclear in App Store) was not helpful.

Your Subscription is not listed in your Subscription list because you made that subscription with the developer directly according to the reference in your original post referring to an Apple Wallet Subscription. That does not mean the subscription is managed by Apple in any way, you are still using the card added to your Wallet for payment and sending the merchant a Token that your bank provided you to give them.

You were charged after replacing your card because your bank uses an Automatic Billing Updater service to transfer recurring charges. Nothing is being deducted through Apple's Payment Gateway. The only thing that a purchase made with your Wallet does is to securely give the merchant the token your bank gave you when you added the card to the Wallet, and so the merchant does not have your actual account number that may be exposed in a breach. Beyond that, the transaction is processed between the merchant, PNO(Visa, Mastercard, etc) and your bank, without any involvement by Apple.

The action you took is the correct one to dispute a fraudulent transaction with the bank of the issued card. What they failed to do the first time is to block those further charges and instead just issued you a new card. That results in all previous recurring transactions automatically moved to your new card.

If this is your first experience with Automatic Billing Updaters, you can find quite a bit of information about them on the web. Each PNO calls it something different, for example VISA calls it Visa Account Updater (VAU) and Mastercard simply uses the Mastercard Automatic Billing Updater (ABU). Here is the Visa description of that service that is intended to be a service for their customers to prevent a subscription from being called when a new card is issued, but as you saw it also has the unintended consequence of transferring those fraudulent subscription.

https://www.visa.com/en-us/products/visa-account-updater

The only way really is for the bank to revoke the payment token. That will stop any future charges. I suggest you talk to the bank’s fraud department rather than customer support.

The only way for you to stop the charges is to permanently close the account payments are withdrawn from.

cdp16 wrote:

Thanks Jeff,

I appreciate your response but what if there is no way to cancel the subscription? that was the point, payment was not reflected in the Apple Subscription List, it was working as malware and linked to Bank Card Token even after replacing cards it was deducting money from card via apple payment gateway and app was removed from the apple store (search yourself Resoclear in App Store) was not helpful.

I know subscription is the legal contract between customer and the app developer, but when app bypass the Apple Terms and Conditions and behave like taking one time permission for the granted then what about customer's money.

If app is bypassing the Apple Subscription Mechanism then that app must have in App Account Mechanism to have option for Cancelling Subscription, and it was not there.

Moreover, email provided by the developer is not reachable and I was trying since 15th September 2026, until date 21st October I haven't received any of the response. I have already sent them multiple formal cancel subscription emails.

Fortunately, bank has taken steps.

Thanks.

If the subscription does not appear in your Apple Account or at reports problem.apple.com then you either subscribe directly with the merchant, bypassing Apple’s ability to help to cancel the subscription and/or obtain a refund.

The other possibility is your credit card account is compromised and a scammer used your credit card information to obtain the subscription.

cdp16 wrote:

Thanks Jeff,

I appreciate your response but what if there is no way to cancel the subscription? that was the point, payment was not reflected in the Apple Subscription List, it was working as malware and linked to Bank Card Token even after replacing cards it was deducting money from card via apple payment gateway and app was removed from the apple store (search yourself Resoclear in App Store) was not helpful.

I know subscription is the legal contract between customer and the app developer, but when app bypass the Apple Terms and Conditions and behave like taking one time permission for the granted then what about customer's money.

If app is bypassing the Apple Subscription Mechanism then that app must have in App Account Mechanism to have option for Cancelling Subscription, and it was not there.

Moreover, email provided by the developer is not reachable and I was trying since 15th September 2026, until date 21st October I haven't received any of the response. I have already sent them multiple formal cancel subscription emails.

Fortunately, bank has taken steps.

Thanks.

It would be extremely helpful in resolving this issue for others, to know if you used Apple Pay to start the subscription or you entered your credit card details as payment information? Secondly, Visa and Mastercard handle the Automatic Billing Updater service differently when tokenization (Apple Pay) is involved. Did you use a Mastercard or Visa account to start the subscription?

I tried to call bank but the bank is not understanding my issue , they just saying me to stop the card so i block my card on temporary basis, what will be other way to stop this recurring charges, as they charged 19$

Where you able to get this resolved?

Have you resolved this, if so how because I do have this exact same problem with resoclear😅

I have the same problem! I live in Sweden and have tried in many ways to solve the problem but to no avail.

Resoclear keep taking my money