Why is it so hard to get a tax invoice from Apple? I'm trying to obtain one for my recent Apple care annual subscription and it seems the only way is through "report a problem" (that's ridiculous, for starters) but even then, it only shows a receipt with no GST information. You then have to go through support and even then they tell you it requires a phone call. Is this 2026? Very unprofessional.
rynalee wrote:
Great in theory to bring it up with Apple, but there is literally no option on their help ticket section that relates to this
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If you need a tax invoice for your business then your Apple account needs to be registered as a business account.
You have posted in a voluntary, user-to-user technical support community. Responses are exclusively from other users like yourself, not Apple. Click on this link for Apple products feedback links --> Product Feedback - Apple
Apple may not respond but your comment will be read.
Here are some tax related support links
Payment, Financing, Refunds and VAT - Shopping Help - Apple
and:
Edit settings in Apple Business - Apple Support
Just wondering …
Do you receive EOY “Tax Invoices” from any of your other subscriptions?
e.g. Utility bills, Streaming subscriptions, … etc.
Is there any legal requirement for Apple to provide an EOY “Tax Invoice” if they itemize the taxes paid monthly ?
Unfortunately the OP does not say in which country they are resident but in all fairness I know that if I go to a store in the USA and buy something then the receipt clearly states any taxes paid and sometimes even breaks it down into individual components (city, state, county, etc.)
I was logged in to the Apple Australia site and didn't realise this was international. Yes, it's pretty normal to get a proper invoice - not talking about EOY - just an invoice showing the purchase and if GST was charged. I'm registered for GST as an Australian business, and if GST is charged, I need an invoice to prove payment so I can claim that tax component back. They legally have to provide it if requested, but when I eventually found the information, they then insisted that they would need to phone me first, which is ridiculous.
Contact Apple and see if they can provide you with one. Here in the USA prices do not include taxes so it is standard to see tax listed separately because they can vary greatly. I know in Europe (and my one visit to Australia long ago) that there is a flat rate tax in each country and a price includes tax. You never see it listed separately. However, it is easy to find out what that country-wide tax rate is and then calculate. A quick web search reveals that in Australia that is 10%.
If a company or organization can purchase tax-free, they can apply for that separately in advance as indicated in the articles I provided earlier.
Thanks for your comment, Limnos. It’s actually not that simple here, though. The tax rate is 10% but it’s not always applied, as not all businesses need to register for GST. And even if they do, they can either include it in the total cost or add it on top. Businesses registered for GST can claim back any GST paid (yes, it’s that confusing here haha) but without it shown on the invoice, we can’t comply with our tax obligations.
The tax rate is 10% but it’s not always applied, as not all businesses need to register for GST.
I would assume you're aware of this, but what you're referring to is use tax.
If any company has a physical location in your state, then they're supposed to charge you the appropriate sales tax on any purchases.
If they don't, then some may charge the tax on a taxable item anyway, but others may not because they aren't required to. That's where use tax comes in. Basically, it's the business way of saying you have to be honest and submit what would be the taxable amount on your own.
to Kurt Lang, I'm in Australia. What you’re referring to isn’t relevant here. I’ve never heard of it. As a global company, Apple needs to comply with the legal requirements of each country the purchaser lives in.
Sorry, I missed that.
But it does no good at all to bring it up here. While these forums are owned and operated by Apple and its employees, this is a user-to-user help forum. No one from Apple will read this topic.
Contact Apple directly and ask them what can be done.
I know … that’s why I posed the question.
It shouldn't be this hard to get an invoice to prove payment and any GST that was charged. (I'm in Australia)
Thank you for the clarifying reply.
Best of luck in your endeavor.
Great in theory to bring it up with Apple, but there is literally no option on their help ticket section that relates to this
Why is it so hard to get a tax invoice from Apple?
