Hello,
For the third day in a row, we have not received the 6-digit verification code when trying to sign in to my daughter’s Apple Account so that she can download an app from the App Store. Could you please help us?
Thank you for any advice.
iPhone 17 Pro, iOS 27
Welcome and thank you for reaching out. 🤗
Not sure where your verification or reset email was sent? You can check all of the email addresses associated with your Apple Account or resend the email.
Search for the email:
The email is sent from “Apple”, so you can search for it in your email account. If it isn’t in your inbox, check your folders.
If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items or Archive folder. You might also have to change your email address settings to allow messages from email.apple.com.
Make sure you’re checking the correct email account:
If you’re looking for a password reset email, check each email address associated with your Apple Account.
If you’re looking for a verification email, you can sign in to your Apple Account and review all the email addresses you have on file, including the one that you’re trying to verify.
If the email address is spelled incorrectly, you can update it and send another verification email.
Resend the email:
To resend a password reset email, repeat the steps to reset your password and a new email will be sent to your Apple Account primary email address.
To resend the verification email, sign in to the Apple Account on the web. Click Resend next to the email address that you want to verify and you’ll receive another email at that address.
Make sure that you’re getting email:
If you’re not getting any email, you might need to contact your email service provider for help. Learn what to do if you can’t send or receive email on your Mac or if iCloud mail isn’t working.
If you need more help, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
When I enter my Apple ID password, it says it will send a 6-digit verification code to my phone number (which is partially hidden, but I can confirm it is my correct number). However, the code never arrives. When I click the option to have them call me instead, I don’t receive a call either.
Then, I select the 'Account Recovery' option. They send a 6-digit code to my email, which I DO receive. After I enter it and it gets accepted, it immediately redirects me back to a screen asking me to enter a phone number where they can send another 6-digit code. No matter what phone number I enter, I never receive the code. I am completely stuck in a vicious circle.
6digit verificatipn code not received
