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iPhone 18 Pro - Facetime randomly hangs up

I got the new iPhone 18 pro a couple weeks ago now and I had the iPhone 15 pro previously with no FaceTime issues. Ever since taking the iPhone 18 out of the box it randomly drops Facetime calls. I have no VPN, wifi connection and full 5G service. It happens randomly, sometimes while I am trying to open another app or use the phone for another task while on Facetime and sometimes while I am not even touching the phone. I do not get any “call failed” screen or “bad connection” it simply just quietly hangs up. I am beyond frustrated. I got the new phone only because my iPhone 15 Pro was always overheating from just simply getting too hot from mundane tasks and somehow this iPhone 18 pro is also plagued with problems! Did anyone find a solution for this?

iPhone 18 Pro, iOS 27

Posted on Oct 18, 2026 4:06 PM

3 replies

Oct 19, 2026 4:57 PM in response to Punky165

Punky165 wrote:
I got the new iPhone 18 pro a couple weeks ago now and I had the iPhone 15 pro previously with no FaceTime issues. Ever since taking the iPhone 18 out of the box it randomly drops Facetime calls. I have no VPN, wifi connection and full 5G service. It happens randomly, sometimes while I am trying to open another app or use the phone for another task while on Facetime and sometimes while I am not even touching the phone. I do not get any “call failed” screen or “bad connection” it simply just quietly hangs up. I am beyond frustrated. I got the new phone only because my iPhone 15 Pro was always overheating from just simply getting too hot from mundane tasks and somehow this iPhone 18 pro is also plagued with problems! Did anyone find a solution for this?

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iPhone 18 Pro - Facetime randomly hangs up

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