Тема: Запрос на отмену подписки и отказа от платы в размере 70 долларов США

Здравствуйте, я активировал 3-дневную бесплатную пробную версию Teleprompter Automatic, но я не хочу продолжать использовать это приложение. Apple сейчас пытается взимать с меня 70 долларов. Подписка отображается в моих активных подписках, но нет возможности отменить ее. Единственный доступный вариант - изменить способ оплаты. Я не хочу продолжать эту подписку. Я прошу вас полностью отменить его, отказаться и снять ожидающую плату в размере 70 долларов, а также подтвердить, что с меня не будет взиматься плата за эту подписку в будущем. Пожалуйста, помогите мне решить эту проблему и при необходимости свяжите меня с консультантом службы поддержки. Спасибо.

Меня зовут Ксения***

Мой адрес электронной почты Apple ID -***@kmaecm.edu.ua



[Edited by Moderator]

iPhone 17 Pro Max, iOS 26

Posted on Oct 19, 2026 6:34 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2026 6:39 AM

You may have canceled too late. In that case you will have to pay what is owed and then try for a refund.


Click on this link to review the information in the support article about canceling subscriptions ➔ Cancel a subscription from Apple - Apple Support


Notes:

• “If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." Note that by using an app like this you are automatically agreeing (always read the fine print) to this happening, are responsible for reading if this will happen, and canceling the subscription before the trial ends. E.g., Bait and switch on Apple apps - Apple Community Exceptions apply in some countries ➔ About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Deleting an app does not cancel a subscription.

• Canceling a subscription does not automatically start a refund.

• This thread (particularly posts by Mac Jim ID) outlines complex scenarios regarding subscriptions and trials. ➔ Refund request for unintended Snapchat Pl… - Apple Community


If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


3 replies
Question marked as Top-ranking reply

Oct 19, 2026 6:39 AM in response to Nvdhjbbshj

You may have canceled too late. In that case you will have to pay what is owed and then try for a refund.


Click on this link to review the information in the support article about canceling subscriptions ➔ Cancel a subscription from Apple - Apple Support


Notes:

• “If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." Note that by using an app like this you are automatically agreeing (always read the fine print) to this happening, are responsible for reading if this will happen, and canceling the subscription before the trial ends. E.g., Bait and switch on Apple apps - Apple Community Exceptions apply in some countries ➔ About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Deleting an app does not cancel a subscription.

• Canceling a subscription does not automatically start a refund.

• This thread (particularly posts by Mac Jim ID) outlines complex scenarios regarding subscriptions and trials. ➔ Refund request for unintended Snapchat Pl… - Apple Community


If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


Oct 19, 2026 8:30 AM in response to Nvdhjbbshj

Welcome and thank you for reaching out. 🤗


To resolve this, go to Settings, [your name], select Subscriptions and confirm that the subscription was canceled.


Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining you canceled before the trial ended.


Россия: 74999512579

Связаться со службой поддержки.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Oct 19, 2026 6:41 AM in response to Nvdhjbbshj

The app name is Teleprompter Automatic.


The amount Apple is trying to charge me is $70.


I activated a 3-day free trial, but I do not want to continue using this app. The subscription appears in my active subscriptions, but there is no option to cancel it. The only available option is to change the payment method.


I kindly request that you cancel the subscription, waive and remove the pending $70 charge, and confirm that I will not be charged in the future.


Please help me resolve this issue and connect me with a support advisor if necessary.


Thank you. Ksenia ***. ***@kmaecm.edu.ua



[Edited by Moderator]

Тема: Запрос на отмену подписки и отказа от платы в размере 70 долларов США

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