Scanner not recognized by Photoshop

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Level 1

0 points

Scanner not recognized by Photoshop

Hi there,

I bought a new iMac G5 four days ago only to find Photoshop CS5 was not recognizing the scanner on my two year old Samsung SCX 4500 Printer/Scanner (the printer works fine). I downloaded the most recent Samsung scanner driver (1.0) and Photoshop still doesn't recognize it. Both Preview and Image Capture recognize the scanner which enables me to scan and then upload to Photoshop, but that adds a step I'd rather avoid. Unfortunately it seems that a lot of people are losing printer/scanner compatibility when they upgrade.

Any thoughts on a fix?

thanks
dg

IMac G5, Mac OS X (10.6.4), Photoshop CS5, Samsung SCX 4500

Posted on Sep 1, 2010 6:20 PM

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Answer 1

TeenTitan

Level 4

2,640 points

Sep 1, 2010 6:26 PM in response to dgoodson

I have a few scanners that will not work with 10.6. I use a plug-in program called sanescan. It allows me to scan into photoshop. http://www.sane-project.org/ .

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Answer 2

dgoodson Author

Level 1

0 points

Sep 1, 2010 7:07 PM in response to TeenTitan

Thanks for the tip- but just to be clear: Does the plug-in allow Photoshop to recognize the scanner and thus scan directly into Photoshop- Or does the plug-in do the scanning which you then Save and then open again through Photoshop?

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Answer 3

TeenTitan

Level 4

2,640 points

Sep 1, 2010 10:31 PM in response to dgoodson

when you run the plug-in it pops up a window, you click scan, and then when the scan is done the image opens directly in photoshop.

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Answer 4

dgoodson Author

Level 1

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Sep 2, 2010 4:35 AM in response to TeenTitan

Thanks again TeenTitan. I went to Sane, found that it does list the SCX 4500 as compatible, but then I got lost as to how or what to download (backend, frontend, am I downloading code?). I am not tech savvy and might be missing something. Don't suppose you could list the steps for that? If it's too much I understand, but I couldn't figure out what to do.

A little lost

dwg

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Answer 5

TeenTitan

Level 4

2,640 points

Sep 4, 2010 2:14 PM in response to dgoodson

all the components for the mac can be found here:
http://www.ellert.se/twain-sane/

you want to first download libusb as a binary for 10.6
http://www.ellert.se/PKGS/libusb-2009-09-10/10.6/libusb.pkg.tar.gz
and then install it

then download SANE backends as a binary for 10.6
http://www.ellert.se/PKGS/sane-backends-2010-01-17/10.6/sane-backends.pkg.tar.gz
then install

then download TWAIN SANE Interface as a binary for 10.6 and install
http://www.ellert.se/PKGS/TWAIN-SANE-Interface-2.9/10.6/TWAIN-SANE-Interface.pkg .tar.gz

reboot, open photoshop,
you should now have a "sane.." listed as an option as you would your old scanner.

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Answer 6

horstp

Level 1

8 points

Oct 20, 2010 3:06 AM in response to dgoodson

TWAIN scanner drivers are still supported in Photoshop CS5, but the TWAIN support plugin is no longer installed by default.

You need to do the following:

• Go to the Adobe website. In the Download section, look for Photoshop CS5 updates.
• Download the "Photoshop CS5 12 Optional plugins" file for your language version of Photoshop.
• Once the download is complete, double-click the "CS5 Optional_PlugInsInstaller.dmg" file.
• Double-click the file "CS5 Optional Plug-Ins.mxp". The Adobe Extensions Manager will launch and the install process will start.
• When it is finished, quit the Adobe Extensions manager.

• Launch Photoshop CS5.

If the scanner driver is still not visible in the Import menu, your scanner driver may not be 64bit compatible. In this case:

• Right-click on the Photoshop CS5 application icon and select "Get Info".
• In the information window, check the box that says "Run in 32 bit mode".

This solved the scanner problem for me.

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Answer 7

gslacks

Level 1

0 points

Oct 23, 2010 8:03 AM in response to horstp

Horstp - my scanner driver is now recognized but it won't load up when selected. I'm running in 32 bit mode. Any suggestions?

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Answer 8

horstp

Level 1

8 points

Oct 23, 2010 11:24 AM in response to gslacks

You mean it appears in the menu, but nothing happens when you select it?

In this case it would seem that Photoshop was able to load the scanner plugin, but cannot launch it. Unfortunately I don't have enough technical insight into what can cause this behaviour.

As a first step, I'd suggest that you go to your scanner manufacturer's website and download and install the latest version of the scanner software.

If your scanner is an older model whose driver hasn't been updated in a while, there is the possibility that it may simply have become incompatible. Photoshop CS3 could be run under Rosetta for better compatibility with older scanner drivers; CS5 no longer offers this option.

Message was edited by: horstp

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Answer 9

Oct 23, 2010 12:12 PM in response to dgoodson

There is no such this as a new IMac G5.
G5 is a Tiger system PPC machine.
10.6.4 is an Intel OS.

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