Trouble with iTunes shared servers on NAS drives

All of the music for our house is stored on a LaCie NAS device with an embedded iTunes server. Open iTunes, click the server in the SHARED section of the sources list, wait for the library to load, and play. This system worked very well with iTunes 9.2.1 (and earlier).

There's an issue, though, when trying to do this with iTunes 10.

Now, the server's name doesn't appear in the SHARED section of the sources list. Instead, it reads "untitled playlist." When we click this, it appears to load the library from the server, and does display the server's name with the progress in the top window. But when it's finished the list of songs is blank.

I've tried restarting the computer and rebuilding it's permissions. Relaunching iTunes and rebuilding its preferences. Restarting the iTunes server on the NAS device and rebuilding its library. I've even tried with the embedded iTunes server on a second (and much newer) LaCie NAS device. All to no avail.

iTunes 10 does, however, recognize and load iTunes shared libraries from other MacBooks in the house. But not the embedded iTunes servers in the NAS devices.

I suppose I could rollback to iTunes 9.2.1. But a solution that also involves iTunes 10 would be great. Anyone have any ideas?

(I will, of course, also mention this to the people at LaCie to see if they have any suggestions.)

MacBook, Mac OS X (10.6.4)

Posted on Sep 1, 2010 10:03 PM

193 replies

Jul 25, 2011 8:39 AM in response to Michael Dymund

iTunes 10 has family sharing capability, is not possibile Enable it?

jringo

Level 1

0 points

Sep 10, 2011 2:05 PM in response to Michael Dymund

Ok folks I hope this helps someone with Windows 7 and the latest iTunes. Today after much frustration with my NAS, iTunes library and Windows 7 x64 install, I finally did what I was too lazy to do in the past and uninstalled Itunes 10.4.1.10 and all of its associated programs (iTunes, Apple Application Support, Apple Mobile Device Support, Apple Software Update) on my Windows 7 x64 system. Be sure to rename profile's c:\Users\username\My Music\iTunes folder to something like "iTunes_old". I then rebooted my system and then downloaded iTunes 9.2.1 (http://appldnld.apple.com/iTunes9/061-8727.20100722.Cde32/iTunes64Setup.exe) and installed it. I added my iTunes folder on my NAS and let it sync. Once that was complete I ran "Start - All Programs - Apple Software Updat"e and installed the latest version of iTunes that it presented. Once I did that, VOILA, it works fine with no pausing, freezing, BSOD .... nothing! Hope this helps everyone as I know how frustrating it can be to be a Windows user in an Apple world. Still love Apple products, though.

Regards,

jringo

Level 1

0 points

Sep 10, 2011 2:11 PM in response to jringo

P.S. Everything worked fine with iTunes 9.2.1, but I wanted the new functionality that iTunes 10 offered so it seems installing a fresh copy of iTunes 10.x.x on a new system will not work, at least in my experience. It seems that we need to install iTunes 9.2.1 first and then upgrade to 10.x.x. Best of luck! :-)

Regards,

-N

Oct 16, 2011 9:52 AM in response to jringo

Downgrading to 9.2 definitely worked, but upgrading back up to 10.5 brought me back to the original problem. Constant "spinning", no results when opening on 32-bit Windows7 and XP machines. Linkstation Duo LS-WX2.0TL/R1.

Oct 16, 2011 7:35 PM in response to KJinthe417

Unfortunately, KJinthe417, the iTunes 10.5 update has broken compatibility again with mt-daapd. It appears to be a different problem from the one that caused an issue when iTunes 10 came out, but I've been unable to narrow it down much more thus far. From what I can see iTunes requests the server-info but then just spins. I'm assuming it's now requiring a tag that it didn't before (and which mt-daapd isn't providing) but as of yet I'm not sure which.

Gumnaam

Level 1

5 points

Oct 16, 2011 9:54 PM in response to KJinthe417

I hope Apple is able to find a solution to this. It is worse with 10.5 and with the wifi syncing. It is very bad. I have several podcasts which are syncing with the NAS and the spinning ball is very big nuisance. Under the applications, I see _windowserver CPU and Virtual Mem spiking all the time. Is that a clue? It is a SMB server setup. USB harddrive connected to a DD-WRT router. Had the same issues with several routers/DDWRT and non-DDWRT combos.

thoughts?

Oct 18, 2011 4:59 AM in response to Gumnaam

iTunes 10.5 has broken my Synology NAS iTunes sharing. But after I upgrade NAS to DSM 3.2, it works like a charm. Maybe all NAS users should push their NAS vendors to issue a fix for this.

Oct 18, 2011 6:30 AM in response to Edward North

I have a Blackarmor NAS 220. I spent time on the phone with Seagate yesterday and they said that the new iTunes was not compatible and so there was an update that needed to be done. They helped me through a firmware update for the NAS and had me uninstall the Blackarmor Discovery, and reinstall the latest directly from their website. That brought everything back up and visible on my Mac.

Oct 18, 2011 8:14 AM in response to Deledrius

I installed 10.1 and it seems to work as expected. But I agree, it seems the common thread is that Apple has put it on the individual product vendors to adapt to iTunes through firmware updates...

Gumnaam

Level 1

5 points

Oct 18, 2011 8:24 AM in response to KJinthe417

Don't you need 10.5 to support iOS5?

Oct 18, 2011 8:36 AM in response to Gumnaam

You need 10.5 for iOS5 for everything except iPhone 3G's, which won't run it.

JtM74

Level 1

0 points

Nov 18, 2011 4:03 AM in response to KJinthe417

Todays update to itunes 10.5.1 has fixed the issue with my QNAP TS-412 share.

Thanks Apple!

(But please don't break it again!!!)

Nov 19, 2011 2:08 PM in response to Michael Dymund

Attack the west coast of the United States, teach everyone assembler language, make apple beg for mercy they are not paying me. Hear another ****-n-bull story over the phone, it is just music.

Dec 9, 2011 1:47 AM in response to Michael Dymund

Same Problem here with iTunes 10.5.1 and

LaCie Network Space 2

(Capsule 2.1.2) · 17. November 2011

jsom

Level 1

0 points

Dec 11, 2011 4:59 PM in response to Michael Dymund

ITunes 10.5 not working with LG NAS. Just keeps spinning

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Trouble with iTunes shared servers on NAS drives