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Trouble with iTunes shared servers on NAS drives

All of the music for our house is stored on a LaCie NAS device with an embedded iTunes server. Open iTunes, click the server in the SHARED section of the sources list, wait for the library to load, and play. This system worked very well with iTunes 9.2.1 (and earlier).

There's an issue, though, when trying to do this with iTunes 10.

Now, the server's name doesn't appear in the SHARED section of the sources list. Instead, it reads "untitled playlist." When we click this, it appears to load the library from the server, and does display the server's name with the progress in the top window. But when it's finished the list of songs is blank.

I've tried restarting the computer and rebuilding it's permissions. Relaunching iTunes and rebuilding its preferences. Restarting the iTunes server on the NAS device and rebuilding its library. I've even tried with the embedded iTunes server on a second (and much newer) LaCie NAS device. All to no avail.

iTunes 10 does, however, recognize and load iTunes shared libraries from other MacBooks in the house. But not the embedded iTunes servers in the NAS devices.

I suppose I could rollback to iTunes 9.2.1. But a solution that also involves iTunes 10 would be great. Anyone have any ideas?

(I will, of course, also mention this to the people at LaCie to see if they have any suggestions.)

MacBook, Mac OS X (10.6.4)

Posted on Sep 1, 2010 10:03 PM

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193 replies

Apr 3, 2012 4:35 AM in response to Thorbjörn

I don't know if this will help anyone but I had another experience.


I'm using an LG N2A2, but this wasn't so much related to the model I don't think. I copied all my photo's off my laptop into the default multimedia folder on the NAS drive, something like 240,000 photo's taken over the last 5 or 6 years.


iTunes and in fact DLNA basically went out to lunch, I think there were too many files for the DLNA service to index, and it got stuck, and the result was I had no music. The list of media was just empty.


I created a seperate share, moved the photo's and re-built the DLNA index, and my music came back.


As I say, not sure if this will help, but for people that have maybe tried everything else, it's a shot in the dark.

Apr 18, 2012 6:43 PM in response to AlanW1980

Itunes could not see my Dlink DNS-323 NAS. It does when I use ethernet cable to my router. But on wirless, the NAS will disappear from itunes. I was trying to solve frequent home sharing dropouts on the new apple tv and I changed a router. The new one is Aztech. Once I do that not only does home sharing stop dropping, and to my surprise itunes begin to see my NAS again and it is working well.


I am using the latest version of itunes. I suspect the way Apple's hardware and software works together is too fragile and dependent on the user's home network. It needs to be more robust, as it created many problems for many people.

Oct 18, 2012 5:09 PM in response to TheRightSider

I don't know if you ever resolved the issue, but it sounds to me like it could be Windows Firewall (or 3rd party firewall) issue. When you switch from a wired ethernet connection to wifi, you are using a different network adapter on the PC, and Windows Firewall or 3rd party firewall can have different firewall policy on each interface.


Check to verify that the firewall permissions for your wired Ethernet adapter (which works to access your NAS) are the same as those on your wireless network interface.


Also, with Windows 7 you can define network connections as Public, Home, etc. Public normally has a locked down firewall, whereas Home is more open, to allow Windows Networking to communicate among the PCs on the local LAN.


-rb

Oct 20, 2012 8:58 AM in response to RBNetEngr

Hello RBNetEngr, thank you very much for your answer.
I tell you that after much searching on the Internet, trying many solutions in my notebook, I managed to fix the problem.
The NAS (Iomega Home Media Network Drive), contains several folders with the iTunes service enabled. To solve the problem Turn off iTunes service in all folders and turn it on again only one, containing mp3 files. After that I could access the shared content through iTunes and play music.
The firewall and antivirus are turned in the notebook.
I share the solution in case anyone else happens something similar.
Have a nice day.
Greetings.


Marcelo Casella

Trouble with iTunes shared servers on NAS drives

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