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Level 1

0 points

iTunes 10 won't import from CD

Hello,

I have a MacBook Pro and an iMac with Mac OS X 10.6.4 on both computers. In addition, I updated both computers to iTunes version 10 this morning.

The issue I am facing is that every time I try to import CDs (original ones) into iTunes, both computers start to behave really strange. But let me describe this in more depth:

- I insert the CD
- Snow Leopard recognizes the CD and shows it in the Finder
- iTunes opens
- Behavior 1: iTunes starts going crazy. It shows the CD for a few seconds and then starts to jump between the CD and the Music section, constantly (like, at least, 5 times a second or so). In addition, iTunes won't react to any input, anymore. This goes on for 20 seconds or so and suddenly the CD is gone in iTunes. The Finder won't show the CD, too, although it is still in the DVD drive.
- Behavior 2: The behavior is more or less the same despite the fact that iTunes and the Finder won't unmount the CD. Instead iTunes keeps jumping between the CD and the music section. Furthermore, the Finder shows not only one but three CDs from which two are greyed out, and the CD icon is jumping all over the background image of the Finder. In this case, it only helps to reboot the computer (a restart of the Finder does not help) to get the two CDs unmounted.

Unfortunately, both behaviors do appear on both computers. Might that be a software bug or am I doing anything wrong? It is certain that both computers were able to import CD before version 10 of iTunes, and it is also certain that both CDs can be imported to iTunes (I did that years ago). But I need the songs in a different format, and so I have to do it again. Sadly, it does not work anymore. Does anyone know an answer to this or can help in any way?

Thanks!

Thorsten

MacBook Pro, Mac OS X (10.6.4)

Posted on Sep 2, 2010 12:51 PM

198 replies

Oct 11, 2010 8:32 PM in response to Thorsten AB

Same problems as OP and others here. I stumbled upon a workaround that work.

Leave Disk Utility open in the background. iTunes now mounts and gets track names every time.

ghamlett

Level 1

0 points

Oct 16, 2010 2:08 PM in response to Owennewo

I couldn't find explorz plist file, and I have tried other suggestions to no avail. I am still having trouble trying to import an audio cd. The iMac makes a buzzing sound then ejects the cd. If you don't mind explaining to me exactly how to access my own plist file so that I can insert this code, I would greatly appreciate it. Thank you so much!

Japester

Level 1

8 points

Oct 19, 2010 4:53 AM in response to Jeffrey Dobisch

About every second disc now does this. It mounts and is labelled by the Finder as a generic Audio CD. Then iTunes identifies and tags it. It's unmounted so that it can be remounted with the new disc name. This is where it freaks out. It doesn't remount the disc. Ejcting and reinsertion works, but so does mounting manually in Disk Utility as you've mentioned. Bloody annoying, especially as I've just started a 700-CD ripping project!

Oct 23, 2010 10:40 AM in response to Thorsten AB

I started getting the "required disk can't be found" error message for CD imports too. After unchecking the "automatically get track names box" in preferences and restarting iTunes, importing goes fine now, though I have to manually select "get CD track names" before each import. Kind of a hassle but at least it works. I'm not using Snow Leopard, however. I'm still in 10.5.8.

greyC

Level 1

0 points

Oct 23, 2010 5:43 PM in response to Thorsten AB

Same here. CD goes in, iTunes 10 goes crazy, and disc disappears from computer. Disabling the track names finder is a temporary fix until the next bug-free version comes out.

Oct 25, 2010 12:17 PM in response to Thorsten AB

I have a school filled with iMacs and MacBooks, and it's happening on all of them.

Thank G*d I saved an iTunes 9.1 installer package...

semija

Level 1

31 points

Oct 28, 2010 5:53 AM in response to Thorsten AB

Exactly the same issue here. I cannot believe how bad apple software became lately. I bought just a brandnew macbook pro, had terrible problems with freezing trackpads (most probably software issue) and now again problems with importing cd into itunes. Still can`t believe that this is apple. Probably have to buy a windows computer in the future

nickB__

Level 1

0 points

Oct 29, 2010 9:26 AM in response to semija

Dear Apple,

Please fix your product. This post has been on your support forums for over a month with no action.

Ta,

Nick

Oct 29, 2010 10:07 AM in response to nickB__

Have you tried downloading and re-installing iTunes direct from Apple's site (i.e. not via Software update)? I did this on my G5 PowerMac and have had no further problems. I don't rip CDs on my MacBook Pro so not sure if it still has the problem.

Kev Sz

Level 1

0 points

Oct 31, 2010 3:28 PM in response to Thorsten AB

I work at a school with 1000+ Macs.

This issue is now affecting every single one of those machines, And of corse apple is trying to tell us that its our fault with something that we did.

Lets just forget the fact its affecting My personal macbook as well as my Mom's.

Why does apple have a habbit of ignoring issues like this, Just acknowledge it and people will be happy.

Nov 1, 2010 7:19 AM in response to Thorsten AB

I've also had this problem on both Macbook & iMac - hence, why I'm here in this forum 😉

I've tried all manner of 'fixes' and have experienced all the glitches mentioned in this thread.

I do have a solution to offer.
In >iTunes >Preferences >General
change 'When you insert a CD:' to 'SHOW CD'
and un-check 'Automatically retrieve CD track names from the Internet'

The CD becomes available and you can import it.
The down-side is that you have to manually enter the track names, as the CDDB does not appear to recognize them. Perhaps this is where the 'bug' lies?

Good luck
Hope it works for you.
Col

Nov 2, 2010 8:27 AM in response to Thorsten AB

I have the same problem importing music from CDs since updating to iTunes 10.0.1. I insert the CD, get it recognized, but when I tell it to import the CD, it says that it cannot find it.

But here is something new: Neither will it import aiff or apple lossless files that have already been ripped. I use dbPoweramp on Windows to rip my CDs, so that I can use AccurateRip to check the accuracy of the rip. After transferring the files to my Mac's hard drive, I drag the files into the iTunes music window, as usual, but nothing happens. The songs do not show up in iTunes, nor on the hard drive where iTunes manages my music files. I also tried the File/Add-to-Library approach to no avail. This suggests that the problem is deeper than just getting the files off of the CD. ITunes is not accepting the files into the library, regardless of the source. The files I was importing had tag information from the dbPoweramp rip. I did not try it without tag information.

Fortunately, I can listen to the songs through the AyreWave player, which does not require the files it plays to be in the iTunes library. However, I want to use iTunes to manage my library for me, so I look forward to Apple getting this fixed.

Nov 3, 2010 3:41 PM in response to BigBill605

My iMac won't even recognize my CD's since updating to iTunes 10 (and 10.0.01 and manually downloading it and reinstalling), let alone rip or simply play them. Very frustrating ...

Nov 3, 2010 3:46 PM in response to BigBill605

I spoke with an Apple engineer assigned to the NYC school system, and he said Apple does know about this problem ...

Joeswell

Level 1

124 points

Nov 4, 2010 6:32 PM in response to John H Trimble

So what is the official "fix" for this issue?

I downloaded and re-installed iTunes and that stopped the CD's from appearing & disappearing, but now the track names don't show up.

iTunes 10 won't import from CD