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iTunes 10 won't import from CD

Hello,

I have a MacBook Pro and an iMac with Mac OS X 10.6.4 on both computers. In addition, I updated both computers to iTunes version 10 this morning.

The issue I am facing is that every time I try to import CDs (original ones) into iTunes, both computers start to behave really strange. But let me describe this in more depth:

- I insert the CD
- Snow Leopard recognizes the CD and shows it in the Finder
- iTunes opens
- Behavior 1: iTunes starts going crazy. It shows the CD for a few seconds and then starts to jump between the CD and the Music section, constantly (like, at least, 5 times a second or so). In addition, iTunes won't react to any input, anymore. This goes on for 20 seconds or so and suddenly the CD is gone in iTunes. The Finder won't show the CD, too, although it is still in the DVD drive.
- Behavior 2: The behavior is more or less the same despite the fact that iTunes and the Finder won't unmount the CD. Instead iTunes keeps jumping between the CD and the music section. Furthermore, the Finder shows not only one but three CDs from which two are greyed out, and the CD icon is jumping all over the background image of the Finder. In this case, it only helps to reboot the computer (a restart of the Finder does not help) to get the two CDs unmounted.

Unfortunately, both behaviors do appear on both computers. Might that be a software bug or am I doing anything wrong? It is certain that both computers were able to import CD before version 10 of iTunes, and it is also certain that both CDs can be imported to iTunes (I did that years ago). But I need the songs in a different format, and so I have to do it again. Sadly, it does not work anymore. Does anyone know an answer to this or can help in any way?

Thanks!

Thorsten

MacBook Pro, Mac OS X (10.6.4)

Posted on Sep 2, 2010 12:51 PM

Reply
198 replies

Sep 5, 2010 9:57 AM in response to Thorsten AB

Same problem as OP

Load CD, icon appears on desktop and ITunes opens.
ITunes then proceeds to wig out and flash, briefly showing CD-
then disappears from both ITunes & desktop. CD gets stuck in
drive as my computer no longer recognizes the loaded CD. Have
to restart to unload CD.

Please fix this Apple, I have about 50 CDs I have to import.....thxkbye

Sep 5, 2010 10:02 AM in response to Thorsten AB

Yup - me too.

Three flashes - where you can see the correct number of tracks being identified from the CD but each one generically named.

Three maybe four flashes of that window and any trace of the CD disappears - both from iTunes and from Finder.

I will try the turn off polling of the names database but that is not going to work for me. I am not about to consider having to type in names as a workable option.

I will send feedback to Apple in case they are not monitoring this and would suggest others do the same.

Sep 5, 2010 10:16 AM in response to Thorsten AB

Dear friends, I'm having the same trouble too, but I catched a workaround that gives good results.
I think the bug is on the connection to the Gracenote CDDB, because, after I have tried importing tracks removing automatic names searching, I tried to get names from Advanced menu. iTunes said: CD not in catalogue.
I tried with CDs more known and the same response came back.
So I closed iTunes and opened Roxio's Toast Titanium. First of all the CD came back on the Finder. The second good thing is: trying to get names of the tracks from Toast works fine, also with CDs that iTunes didn't find. After done this you close Toast, re-open iTunes and voilà! The CD has names and tags.
I hope this post helps you and that the bug will be fixed soon...

iTunes 10 won't import from CD

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