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Level 1

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iTunes 10 won't import from CD

Hello,

I have a MacBook Pro and an iMac with Mac OS X 10.6.4 on both computers. In addition, I updated both computers to iTunes version 10 this morning.

The issue I am facing is that every time I try to import CDs (original ones) into iTunes, both computers start to behave really strange. But let me describe this in more depth:

- I insert the CD
- Snow Leopard recognizes the CD and shows it in the Finder
- iTunes opens
- Behavior 1: iTunes starts going crazy. It shows the CD for a few seconds and then starts to jump between the CD and the Music section, constantly (like, at least, 5 times a second or so). In addition, iTunes won't react to any input, anymore. This goes on for 20 seconds or so and suddenly the CD is gone in iTunes. The Finder won't show the CD, too, although it is still in the DVD drive.
- Behavior 2: The behavior is more or less the same despite the fact that iTunes and the Finder won't unmount the CD. Instead iTunes keeps jumping between the CD and the music section. Furthermore, the Finder shows not only one but three CDs from which two are greyed out, and the CD icon is jumping all over the background image of the Finder. In this case, it only helps to reboot the computer (a restart of the Finder does not help) to get the two CDs unmounted.

Unfortunately, both behaviors do appear on both computers. Might that be a software bug or am I doing anything wrong? It is certain that both computers were able to import CD before version 10 of iTunes, and it is also certain that both CDs can be imported to iTunes (I did that years ago). But I need the songs in a different format, and so I have to do it again. Sadly, it does not work anymore. Does anyone know an answer to this or can help in any way?

Thanks!

Thorsten

MacBook Pro, Mac OS X (10.6.4)

Posted on Sep 2, 2010 12:51 PM

198 replies

Grietim

Level 1

0 points

Sep 5, 2010 10:18 AM in response to Marco Munarini

Exact same thing for me

explorz

Level 1

91 points

Sep 5, 2010 10:19 AM in response to Thorsten AB

I have the issue on my iMac but not my Macbook Pro. The issue with my Macbook Pro is that often the CD doesn't show up at all the first time I insert it. I have to eject it and re-insert it and it shows up and gets track names. Or, I can simply quite iTunes and restart and it shows up. But on the iMac nothing works - trying to get track names flashes like crazy!

Sep 5, 2010 10:23 AM in response to Thorsten AB

I'm having the same issue. Just wanted to chime in. Disabling "automatically retrieve CD track names from internet" works for me too, but it really is pretty inconvenient.

GMLanza

Level 1

0 points

Sep 5, 2010 10:23 AM in response to Thorsten AB

i also have the issue of itunes not recognizing discs and needing to insert several times. these are mainstream artists. itunes 10 won't work at all for import.

jarv873

Level 1

4 points

Sep 5, 2010 10:26 AM in response to tcole2775

Yep exactly the same issue as the original poster.....shocking, absolutely shocking and not that impressed with Ping either!

Sep 5, 2010 10:30 AM in response to Thorsten AB

Same problem here: also my Album Artwork seemed to vanish: iTunes 10 just reimported every image all over again. 10.1 will be out very soon I imagine.

bwayads

Level 1

13 points

Sep 5, 2010 10:35 AM in response to Thorsten AB

Downloaded iTunes 10 and have the same import problems as the others on this thread. My MacBookPro sees the Audio CD and then iTunes starts flashing on and off, the Audio CD icon bounces around my desktop. Have tried several CDs, all the same issue. C'mon Apple. What gives?

bwayads

Level 1

13 points

Sep 5, 2010 10:41 AM in response to Thorsten AB

had the same problem as all the others unable to import with iTunes 10.
But when I removed the check mark in Preferences to "Automatically retrieve CD track names from internet" I was able to import. Odd. and we shouldn't have to make such an adjustment, but at least I am back in business adding music.

explorz

Level 1

91 points

Sep 5, 2010 10:44 AM in response to bwayads

When you say you can now import, I assume that you are importing without the track names populated. Or does a manual check of track names fix the issue for you?

Sep 5, 2010 10:45 AM in response to bwayads

I also have the exact same problem. Let's hope for a fix.

Syrilus

Level 1

0 points

Sep 5, 2010 10:53 AM in response to Thorsten AB

Hi there,

I have this issue too. Since I upgraded to iTunes 10 every CD I insert in my macbook pro gets "unmounted" by itunes. In the finder it works fine, however when I open itunes the CD symbol on my desktop & in the finder disappears.

However just as described a few posts before, when I uncheck the "Automatically retrieve CD Track Names from the Internet" box, it works normally.

I would say that this is a general bug in the new software. A clarification from apple would be nice.

greetings to all & have a nice day

Message was edited by: Syrilus

Sep 5, 2010 10:50 AM in response to Thorsten AB

Crap, the same here...itunes acts like a strobe, and, around where the Genius is located in the left column you briefly see the cd then 'vooof!' gone, like magic.
C'mon Steve, I know why you got rid of the CD itunes icon, and, I agree as always. I really dig the upgrades and all, but there still are people out here who actually go to a store and physically BUY an actual CD. Please let us import them!

Sep 5, 2010 10:50 AM in response to Thorsten AB

Having the same problem. Disabling internet is the only thing that works.

jfr001

Level 1

95 points

Sep 5, 2010 10:51 AM in response to Thorsten AB

Same problem here. I'm gonna downgrade to 9.2.1, and rebuild my library:
http://support.apple.com/kb/HT1451

Sep 5, 2010 10:52 AM in response to mjblightdesign

I have the same problem. The described workarounds isn't an option - these 'basic' things as making the CD visible and gathering CD info from a database - should work. I'm really surprised that this bug slipped through the beta testings????.

iTunes 10 won't import from CD