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Updating Iphone Firmware freezes Iphone... How can I stop it happening

Hi all.

I have a persistant and irritating issue that whenever I attempt to download and install an iphone OS update, it will get to about 75% complete and then freeze. In order for me to sort this out, I have to unplug the iphone from my Macbook and install the update on my PC. This also happens with my Ipad.

Its a pain as it then means that once the OS update has been installed from my PC, I have to recreate my iphone from the last backup from my Macbook.

Has anyone else encountered this, and solved the problem without having to resort to using another computer or some other method. Would a complete uninstall and reinstall of Itunes help maybe?

Id like to be able to plug it in, install and go without the faf im currently having.

My set up is:
Iphone 4 - 32GB
Ipad - 64GB
Macbook Pro 13inch - 4mb RAM, 320GB hardrive

My macbook is brand new and I was hoping it would have solved the problem by having a new machine, but (maybe stupidly) I resorted this new Macbook from the Time Machine backup of my old one so that all my data was transferred, so I think that if its something to do with the Macbook, the problem has been transferred over from my old one.

Any ideas?

Macbook 13inch, Mac OS X (10.6.4)

Posted on Sep 3, 2010 3:42 AM

33 replies

Jan 31, 2011 4:36 PM in response to Leigh Barber

SAME Problem here and after 3 visits to the APPLE STORE still not working.

APPLE PLEASE HELP US!

o0alex0o

Level 1

0 points

Feb 4, 2011 3:37 PM in response to Leigh Barber

Try to delete iTunes completely with AppTrap or something similar... and then re-download iTunes from Apple's website... and it's should fix the freezing issue while updating...

Thanks,

Alex

Apr 1, 2011 12:08 AM in response to Leigh Barber

Does anybody have a solution for this issue? I've had it about six times now and always at the most inconvenient times. Apple doesn't want to step up to the plate to fix it. I've done the complete uninstall and reinstall of itunes and it works once (and in no way is me spending an hour doing this a solution to the problem), but then it reverts back to the same issue the next time I try to update. And Apple wonders why people try to jailbreak their phones? Maybe because we want to have something work for once! I'm using a macbook and I don't have a PC to go plug it into, nor do I want one....the reason I got the iPhone was so that all my devices could be seamless....

If anybody has any more information on what has worked for them, please post. I'm going to the apple store tomorrow to get a new phone and to complain to them about this issue that is obviously widely known. Thanks for the info from everybody experiencing the same thing. FRUSTRATING!

Apr 2, 2011 7:39 PM in response to Leigh Barber

I hate to be another one of those posters that says "me too" and had no helpful information but it seems weird that it's a problem we are all having trying to update firmware with our macs and have to head over to our PCs to actually complete an update.. I bought a MacBook because of how well everything syncs together like iPhoto ect. This shouldn't be an issue! It's an Apple product connected to an Apple product! Hopefully eventually the right person finds this thread and can help! Please!!

mcnj72

Level 1

4 points

Apr 5, 2011 6:56 AM in response to Leigh Barber

I'm a "me too" as well. Still no luck after several iTunes uninstalls. Thought it might have been some conflict with a script I had running to sync with a little Sansa Clip but still doesn't work with any i-device, not my iPhone 4, the girlfriends 3GS, the new iPad 2 and the old iPad which I just sold. Have to backup the devices on the MBP, then drag out the PC to update and then back to the MBP to restore from backup. Very frustrating...

Apr 7, 2011 10:12 PM in response to Leigh Barber

Just realized this is in the iPhone/Apps section of the forums when it probably should just be in the iPhone forums, which also gets more views that this area.. anyone know how to get it moved over there so maybe we can find someone with some answers?

Apr 8, 2011 11:15 PM in response to Leigh Barber

I hope this helps at least some of you!

Did you ever download an app called Wi-Fi Sync? Well, if you did you need to uninstall it to fix this problem! Unfortunately they don't make it all that easy and you have to go to their site to download an uninstall app. On top of that, if you didn't have an Admin Password (like me..) because maybe you got tired of having to type in a password every time you wanted to ok something, then the uninstaller won't work! So in my case I had to go to System Preferences/Accounts and change (create) a password! I finally was able to get rid of the stupidly made Wi-Fi Sync!

Let me know if this helps any of you out! I hope so! I know how frustrating it is to not be able to update/restore your phone from your fancy Mac you bought and have to go run to your nearest PC lol..

cocogaga

Level 1

0 points

May 14, 2011 4:27 AM in response to dragonzmajic

I confirm it works!!! I just removed Wi-Fi Sync from my imac and finally I am able to update my ipad!!! 8 months that I have to use my old PC.

Thanks dragonzmagic!🙂

helen259

Level 1

0 points

Jun 6, 2011 1:17 AM in response to Leigh Barber

Brilliant, removing Wifi Sync properly has sorted my issue & many months of having to use my netbook to upgrade!

Thanks a ton dragonzmajic!

Jul 23, 2011 3:56 PM in response to Leigh Barber

I have this problem on my husband's Windows7 computer. My macbook updates fine with no problem, but his computer freezes up everytime. Now, I just use my macbook to update his iphone for him with no problems.

Jul 23, 2011 3:58 PM in response to chicken farmer

Disable the firewall and antivirus while updating.

Jul 24, 2011 6:50 PM in response to Leigh Barber

Thanks, Lawrence. We tried that, and it didn't work.

Now we are deleting everything Apple and downloading and reinstalling itunes again! Will let you know if this works!

Jul 25, 2011 6:11 AM in response to chicken farmer

We did have to disable the firewall to reinstall itunes, but it worked!!! Thanks for your help.

terrimo

Level 1

4 points

Aug 15, 2011 8:22 PM in response to Leigh Barber

I have had the same issues with my iPhone 4. I use Windows 7, so I don't think Mac is the only issue here. Just updated my Ipad and it happened on it. I will try to update my iPhone on my Windows Vista laptop. This has been making me crazy! I can do a restore each time, but I alwasy lose my music.

LtMercer

Level 1

0 points

Oct 7, 2011 7:45 PM in response to Leigh Barber

I don't know if anybody has fixed their issues yet but I was having the same problem for a long (painful) time. To update my iPhone to the newest iOS I would have to use somebody elses PC to get the firmware on my iPhone then plug it back into my MacBook Pro to get all my music, photos, contacts, etc. synced up.

I have recently fixed this issue and I hope this can help some of you as well:

I had a program on my MacBook Pro called Wi-FiSync and I had to uninstall it completely

1: Go to thier webpage and download the uninstaller http://wifisyncapp.com/beta/

2: Unzip this folder to your desktop

3: Open the folder and double click the "uninstaller"

4: Terminal will open and prompt you for your admin password

*If you don't have an admin password, make one before you do this

5: Type in you admin password and hit return (it may look like you aren't typing anything but just go ahead, type your password and hit return) it will begin the uninstallation

6: Once this is complete, open spotlight search and type "sync" the install folder for WiFi Sync should show up (the little brown box with the flaps open" Drag this to the trash.

7: (I did this for good measure) Drag the zip file and the and the WiFi Sync uninstaller that you downloaded to the trash.

8: Empty trash

9: Restart your Mac

10: Plug up your iDevice, open iTunes, and press restore.

This should bring you through the normal process but instead of freezing, it should complete the restore and you should be able to update your firmware from now on.

I hope this helps all or at least some of you.

Good Luck.

Updating Iphone Firmware freezes Iphone... How can I stop it happening