Previous 1 2 3 Next 32 Replies Latest reply: Dec 21, 2010 2:40 AM by Blackthorne SCG Go to original post
  • Clyde Lovett Level 1 (145 points)

    I'm still in my downgrade state = iTunes 9.2.1 and as reported only a slight improvement.
    My next step was to restore my iPhone. That did it!
    Restore option: choose the backup file to complete the restore - relatively painless. Now, in 9.2.1, things are working correctly.

    My question is if I had iTunes 10 installed and had tried the restore what would happen? I'm not going to be so brave right now to upgrade back to iTunes 10 - too many hours invested already. I'll let things keep working in the 9.2.1 world for now and see how things progress for iTunes 10. I should have known better than to be a guinea pig and upgrade to the new version on the first day ... If it ain't broke - don't fix it!

    (PS - I did not see that check-box issue in my world. For me that was not the problem)
  • DudeLove721 Level 1 (0 points)
    Just wanted to say I followe the tips in the last post and now everything works perfect: Music and ringtones all got onto the iPhone successfully! Thanks for the help.
  • Clyde Lovett Level 1 (145 points)
    Just to clarify - you restored your iPhone and things work now?

    Can you tell me / us your version of iTunes please? Thanks.
  • Mac News Level 1 (45 points)
    So it sounds like some people still have color close/min/max buttons in the upper left (like in Apple screen shots) where as others (like myself) have all gray.

    Can anyone else confirm this? My close/min/max are all gray since the upgrade to iTunes 10. Note, I'm NOT talking about the icons like Home, playlists, etc. This seems crazy un-Apple to have the same version with two different UI's.
  • giftzwerge Level 1 (0 points)
    Yes, I still have the green yellow and red buttons for close, minimise etc. The rest of the icons below this, Music, Movies, Podcasts etc are grey, which I assumed was an iTunes 10 design element. Is this going to be some magical indicator of whether your phone is going to sync now or not?
  • Clyde Lovett Level 1 (145 points)
    Sounds like a different topic to the music sync issue... I suggest that you start a new topic in the forum so this topic can focus on the music sync issue.
  • giftzwerge Level 1 (0 points)
    I've done an iPhone restore, still using iTunes 10. Wanted to try that before deleting my whole library or going through the fuss of changing back to iTunes 9. Seems to have worked with everything going back where it should, and additional music I've recently purchased also transferring over, specifically items I purchased THROUGH the iPhone which did not appear on my phone, but did sync back to iTunes on my Mac.

    Working for now.
  • hokan Pettersson Level 1 (0 points)
    I have done exactly the same, restored my phone from scratch, but it still refuses to sync my music!

    Extremly annoying, and I for the love of my life can't find the reason for this.

    Any other good suggestions on what I can try?

  • hokan Pettersson Level 1 (0 points)
    Now I might see what the real problem is.
    I just realized that iTunes had lost all track to all my songs and where they are "physically".
    I have all my music on a NAS, and after the 10 upgrade it seems that all the music lost it's link to where they reside originally.

    I just didn't see that exclamation mark while digging into this issue!

    Now I have deleted my itunes list, and will start rebuilt it from scratch to see if this helps.
  • Clyde Lovett Level 1 (145 points)
    From what I can tell we are all sharing symptoms but different people are having different causes. For example, my iTunes did not lose track of the music since I did not have the little exclamation point and it played just fine out of the computer. All of my check were still in place next to the items to sync, etc. These have been issues for other people. So it's interesting that these all seem to be happening - real problems that people are having and legitimately reporting, but different. My stuff has been fine since my device restore, but I am still on iTunes 9.2.1
  • OkiKuma Level 1 (0 points)
    Thanks. Shoulda spotted that. After checking all it worked like a champ.
  • Sammedi Level 1 (0 points)
    My problem is a little diferent, every now and again after syncing my phone to my computer my music and video library simply disappears, on the ipod tab it will say I have no media but if I go to Settings/iPod/about it will say I have #29 videos which should be right, no songs, when I should have about 3000 and it will show the phone's capacity and show that I only have 2Gb available, so where did my videos and music go? I tried to reset the phone but it didn't work, anyone ha ve any idea what's wrong?
  • Clyde Lovett Level 1 (145 points)
    Upgraded to newly released iPhone OS 4.1,
    then up to iTunes 10.
    Things seem to be syncing fine now.
    Most likely a compatibility issue resolved in 4.1
    We were the Guinea Pigs ...
  • not ok computer Level 1 (0 points)
    i had the same problem. the problem i experienced is down to the fact that I had filled up my iPhone with music. what i did was plug my iPhone into my macbook, wait for everything to sync (except my music) then i clicked on the iPhone in My Devices down the left hand side. i then clicked on "Music" tab at the top and it gave me the option to select playlists etc or sync my entire music library. i selected my entire library and it then synced all my music and solved my problem. i hope this is the same situation others are experiencing and you are able to fix the problem.
  • nycet824 Level 1 (0 points)
    i'm having the sam problem with my ipod touch 4g. everytime i try clicking on the ipod tab on the left, itunes freezes for about 2 minutes. after that, i try dragging songs from my library to the ipod and it keeps saying "the ipod cannot be synced. An internal error occurred". is it a problem with my ipod or itunes? please help.