You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problem with 16GB on 2010 iMac 27" i5 & i7.

I've 8 X 4GB 1333Mhz DDR3 RAM, latest 2010 iMac i5 & i7.
Trying to install 16GB on each iMac.

1. Both work well with 2X2GB.
2. After installing 4 X 4GB RAM , they freeze, cursor spinning ball or kernel panic within 10 to 15mins.
3. Removed all RAMs & installed another batch of 4X4GB, same problem.
4. Installed 2 X 4GB RAMs, they work well.
5. Repeat step 4 with the rest of the 6 pieces of 4GB, they work well with 8GB.
6. Also tested with 4 X 2GB, they work well.

I can only conclude that the new 2010 iMac 27" does not support 16GB well. No doubt it recognizes 16GB at "About This Mac" but it freezes after 15mins. I suspect is due the firmware issue.

Anyone else have the same issue?

Found similar problem at http://discussions.apple.com/thread.jspa?threadID=2567543&tstart=15

MacBook Pro, Mac OS X (10.6.4), iMac

Posted on Sep 4, 2010 3:13 AM

Reply
125 replies

Oct 2, 2010 3:50 AM in response to mcsys

Thanks mysys,
looks like you are right after all. But I have some questions. What type of ram did you use, transcend or strontium?
I am a bit confused with the banks and slots. Exactly where did you put the ram? If you put the iMac on its screen and open the ram compartment should I put the 2 x 4 G OWC ram in the upper slots and the 1 x 4 G OWC and the 1 x 2 G Apple ram in the lower slots? Or the other way around?
Or does it not matter?
If it works it is anyhow 2 G more in use.

peter willem

Oct 2, 2010 5:06 AM in response to peterwillem

I returned all Strontium RAMs back to vendor. I took another new 16GB Transcend RAM but these RAMs are made of Micron chipsets. My pervious Transcend RAMs are made of Hynix chipsets.

I placed 2 X 4GB on the slots away from the screen, 1 X 4GB on the slot near the screen & 1 X 2GB on the last slot (left or right doesn't matter).

Anyway, if user has only 2 pieces of RAM, he/she must install them to the slots away from the display otherwise the iMac will not start. Check the booklet "Everything Mac" that came with the iMac11,3 , see page 40 at point 8.

Oct 3, 2010 4:19 AM in response to august77

No problem found on iMac11,3 with 14GB of RAM.
I mixed 12GB Transcend Micron chipsets & 2GB Apple Samsung chipsets.

16GB Transcend Hynix chipsets already passed my test a week ago.
I believe 16GB Transcend Micron chipsets will pass my test too.

As mentioned to peterwilliem, I believe OWC Samsung Factory Original might solve his problem.
http://eshop.macsales.com/item/Other%20World%20Computing/1333SAM3S4GB/

i guess august77 must have purchased from the above link.

As far as I know, OrangeKid has no problem with 16GB & he recommended Mac RAM Direct. The company claimed Apple Factory Original Samsung or Micron chipsets below HyperVelocity modules.
http://macramdirect.com/imac.html#im0

Oct 3, 2010 7:26 AM in response to grizzly marmot

Which website says theoretical speed penalty?

My old iMac5,1 is installed with 1GB & 2GB. Total 3GB (RAM mismatched). It runs much better than 2GB (2 X 1GB). The iMac can only take maximum 3GB even I put 2 X 2GB.

I only believe my own eyes unless is proven. From what I've tested, I don't see any differences in speed.

According to Apple website, the iMac (Late 2009) and iMac (Mid 2010) has four SDRAM slots, each of which can accept a 2 GB or 4 GB SO-DIMM. Apple never mentions about mismatched RAM.

Oct 4, 2010 4:56 AM in response to mcsys

I'm experiencing the same annoying issue with an iMac Corei7 but with 1066MHz soDIMM modules.

The system was able to run with 12GB RAM (2x2GB and 2x4GB). I decided to update the memory to 16GB. And the system doesn't start. But what's strange is that the system now have problem with 12GB as well!

I tried different combos:

2x4GB hynix modules + 2x2GB hynix (doesn't work or start randomly, once the system run, no problems at all)
4x4GB hynix modules (doesn't work or start randomly, once the system run, no problems at all)
2x4GB Transcend CL7 OMD22 D9LGK (it works)
2x4GB Transcend CL7 OMD22 D9LGK + 2x2GB Samsung CL7 (doesn't work or start randomly, once the system run, no problems at all)

The first configuration, before the 4x4GB update was 2x4GB hynix modules + 2x2GB hynix

Oct 4, 2010 10:41 AM in response to mcsys

Since I won't be able to use the16G OWC ram for a while, I am interested in this matter. Presently I am running 12 Gig. 2 x 4 G OWC and 2 x 2 Apple ram. Works good.
Should I replace one of the apple ram with one OWC ram in the lower slots in order to get more performance? Or will that have the opposite effect?
see this thread, though it concerns an end 2009 type iMac.
http://discussions.apple.com/thread.jspa?threadID=2308302&tstart=0


peterwillem

Oct 4, 2010 10:42 AM in response to Luciano Pecorella

Hi Luciano,

From what you have described, i don't think iMac11,1 has a common problem with 16GB RAM. Sounds like the 2nd row of the RAM slots have issue. You said when you occupied 4 slots, problem occurred & 2 slots, no problem. Your problems only appear at startup & it works fine if you can startup. Most iMac11,3 users are having problem with 16GB not at startup but freeze or kernel panic after startup for a period of time.

I suggest you do the following :

1) Zap the PRAM … During startup, press Command,Option, P, R. Release keys after second or third chime.
2) Since 2 slots (2X4GB) have no issue, try 3 slots (3X4GB) instead of 4 slots (4X4GB). First 2 RAMs must be installed on the 2 slots away the display & 3rd RAM can be installed either right or left slot near the display.
3) Change 3rd RAM to another slot
4) if ok, try all 4X4GB again.

Hope the above suggestions help.

Oct 13, 2010 11:56 PM in response to mcsys

G'day everyone,

I've had my iMac for about two weeks and got this problem as well, glad to find a solution, sad to see the problem in the first place ;-(

I worked as an apple tech a few years ago and saw a similar problem. It took me five weeks of testing to discover that the ram was faulty, the machine always failed while no one was watching, or didn't fail at all. One day I just happened to be watching the ram test when it shut down. Ran a PC test on the ram and confirmed the problem. So when I first saw this happen my immediate thoughts were ram.

I too have OWC ram, and have now changed my configuration to the suggestion posted here. It's a shame that I can't have my 16Gig of ram, but then I'm not sure if I would ever use that much anyway.

I hope Apple are working on a firmware update.

By the way I upgraded from a PowerMac G5 1.6Ghz with 2Gb of ram so I'm lovin' it 😉

Michael

Oct 21, 2010 9:05 PM in response to august77

What a thread! I just stumbled across this, and finding this thread would have saved me a considerable amount of time. I only found it by putting in my model number. I thought I'd be safe buying a couple months down the road, after I could see what the issues were.

Unlike your reports, I can consistently trigger a complete and sudden power off by opening a file in Photoshop.

I have iMac Model iMac11,3 Intel Core i7.

I purchased 16GB 1333 MHz DDR3 RAM from OWC with Micron chips. I used memtest and tested each individual module, by plugging them in one by one. I ran the test once, but each module checked out. I had to do this, because memtest will not lock memory above 4GB or something. I then ran Rember in OSx 64-bit mode to test the memory. No errors there, but you can only test what you are not using in the OS, applications, drivers, etc.

I can consistently reproduce the problem with 4x4GB modules. If I take one out, it works. If I replace it with my Apple 2GB, it works.

I just got back from the Apple Store. They were going to replace my machine on the spot, but they did not have one available. They did allow me to try it with Apple RAM. The machine did not crash with the Apple RAM, but this test appears to be inconclusive, as others do not exhibit problems right away with new RAM. I did not see what chipset their RAM was, as it had a big sticker across it.

I'm unwilling to spend $2500 + extra RAM on a machine and not be able to upgrade to 16GB. Or, use part of it for years and then spend for 16GB again. Sorry.

Oct 21, 2010 9:38 PM in response to mcsys

I've just been through this thread, as well as the other two or three referenced. Is this the consensus so far for those shopping for RAM?
4x4 = 16GB Apple RAM (Micron chipset, possibly others) works sometimes
4x4 = 16GB Transcend Hynix chipsets work
4x4 = 16GB Transcend Micron chipsets work
4x4 = 16GB Samsung Factory Original chipsets work

All others have failed numerous times, unless combined in ways that result in less than 16GB total.

Problem with 16GB on 2010 iMac 27" i5 & i7.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.