Fujitsu Scansnap 1500m and MacOS 10.6 update

Question

Fujitsu Scansnap 1500m and MacOS 10.6 update

I was scanning documents with my Fujitsu ScanSnap S1500m a few days ago, and whatever updates happened recently to MacOS are incompatible.

The scanner scans the paper, but ScanSnap quits unexpectedly every time beginning today.

I have been to fujitsu's site, uninstalled and re-installed everything including an update when MacOS 10.6 was released, but it still quits every time I try to scan.

Here was the place I got the updates. And I use the ScanSnap Manager software update function that also says everything is up to date.
http://www.fujitsu.com/us/services/computing/peripherals/scanners/support/sl_dow nload.html

Anyone else having the same problem? Anyone with a solution?

IMac, iPhone, Macbook, Mac OS X (10.6.4)

Posted on Sep 12, 2010 7:14 PM

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Answer 1

bypass

Level 1

0 points

Oct 4, 2010 9:09 AM in response to TonyTEngineer

Same problem here. Since updating scansnap crashes after scanning.

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Answer 2

Nov 12, 2010 7:32 AM in response to bypass

Me, too. I NEED this scanner to work. Any idea when this is going to be fixed??

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Answer 3

Nov 12, 2010 7:34 AM in response to cjromberger

I did find a work around just now. If I scan it to print instead of to file, and then choose PDF, I can get a PDF out of it. Not ideal, but accomplished.

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Answer 4

Jan 25, 2011 7:06 AM in response to cjromberger

Received my new Fujitsu Scansnap 1500m yesterday. Installation was flawless. Installed software, installed update and that's it. In the evening I scanned approx. 150 documents both paper A4, plastic id cards etc. This is a perfect machine with great scan results.
I do not use the Adobe software as I dont see the benefits. I just use the ScanSnap manager software.

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Answer 5

Jan 26, 2011 2:50 PM in response to TonyTEngineer

I had this problem as well. Try going into settings and reverting back to the Recommended options. Its not ideal but it got me back to scanning again.

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Answer 6

RHawkes

Level 1

0 points

Jun 8, 2011 3:35 AM in response to TonyTEngineer

I am having the same trouble. I have the snapscan fi-5110EOXM. It now crashes every time I scan. It has worked for years without any trouble until recent apple update.

I have downloaded all of the most recent drivers but it still crashes.

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Answer 7

Aug 12, 2011 3:01 AM in response to TonyTEngineer

The ScanSnap Manager "Scan to Folder" option does not work in Snow Leopard. If it is selected, Snow Leopard will crash the ScanSnap Manager.

See:

http://www.fujitsu.com/global/support/computing/peripheral/scanners/ssfaq/formac 2011.html

and

http://www.justanswer.com/mac-computers/2l4f0-installing-mac-os-10-6-1-macbook-p ro-receive.html#SeeTheAnswer

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