Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Battery is expanding or swollen

Dear all,

As mentioned in subject. The battery of my laptop is expanding.I try to called the Apple Support just now. They told me i need to pay for the battery replacement.

I am so disappointed with the service from Apple. I am having others brand of notebook with me right now and some of them even older than the macbook i have. But the battery never expand or swollen like this.

I just cant imagine if i don't notice the battery problem it might anytime leads to a possible explosion.

who can tell me what can i do? should i write to steve jobs about what their support team replied?

Macbook, Windows 7

Posted on Sep 13, 2010 7:09 PM

Reply
68 replies

Dec 2, 2010 7:08 AM in response to limcheehang

I have a Macbook that is almost four years old, and just recently my battery started swelling pretty bad. Read all the posts about getting the run-a-round with Apple support.....saying you needed to buy a new battery. Even though my battery still holds a decent charge, I figured I would probably have to spring for a new battery soon.....as I was due.

Someone on the Discussions mentioned try taking it to an Apple Genius, and see what they might do.

Yesterday, I took it the Genius at the Apple Store near Clear Lake, TX.....and lo and behold....he took one look at my battery and said "I will give you a brand new battery", no questions asked, even though my Macbook has been out of warranty for years, and I was out the door in minutes......with a brand new Apple battery!

Life is good.

Feb 23, 2011 4:00 AM in response to limcheehang

I'm in a similar situation. I have a MacBook Late 2007 and I bought it with an AppleCare Warranty. My battery is swollen and I've phoned to the AppleCare Service a couple of times and they said that AppleCare doesn't cover the batteries...

I'm very disappointed with the service, it's very expensive and they don't want to replace my battery for free, even in warranty... Tomorrow it expires 😟

I can't believe that your batteries had been replaced for free although they were out of warranty and Apple doesn't want to send me another one...

Mar 4, 2011 7:30 PM in response to jtmanis

Having the same issues with my wife's black Macbook. I thought initially it was the top case. But after lifting the laptop up, I could feel the huge bulging battery on the bottom. The laptop is always on a cooling stand with fan, even in the winter.

This is clearly a defect. I hope that the Apple Store will replace it. I don't feel like paying 129 + tax.

Too bad Apple has skimped on quality. I had five major issues now with two MacBooks. At least the MBPs seem to be better all around.

Mar 4, 2011 11:11 PM in response to SPD

You won't want to hear this, but the battery is a 'consumable' item, like an eraser.

You don't mention how many charge cycles are on the battery (Apple, About this Mac, More info, Power), but around 300 cycles is considered 'average' before replacement-meaning that half the people get more cycles, and half the people get fewer cycles-for white and black MacBooks from 2006-2008.

If your system is still under the original Applecare or extended Applecare warranty, talk to them. You might find a sympathetic ear, but if you don't, then just buy a new battery. If the Apple battery is too pricey, there are equivalent replacement batteries like the one I purchased from a reliable vendor such as Macsales.com (Other World Computing). (I've read a number of horror stories about replacement Macbook batteries purchased on ebay!)

After more than 3 years of use, I purchased a new battery for my MacBook 2,1 for about 1/10th the original cost of the computer. That was a small investment for continued portable, reliable operation of the system. I've upgraded RAM twice, and the hard drive twice, and each time, the cost was an investment in continued use and reliability. My total outlay for a new battery, RAM, and disk upgrades is still less than the cost of a new or even a refurbished Mac.

You can operate the MacBook from the power supply without a battery, but you will likely see reduced system performance.

Mar 5, 2011 7:30 AM in response to kostby

kostby wrote:
You won't want to hear this, but the battery is a 'consumable' item, like an eraser.

You don't mention how many charge cycles are on the battery (Apple, About this Mac, More info, Power), but around 300 cycles is considered 'average' before replacement-meaning that half the people get more cycles, and half the people get fewer cycles-for white and black MacBooks from 2006-2008.



Thanks for your reply. I'm aware of issues concerning battery cycles. Apple replaced the battery on my white MacBook free of charge when it wasn't holding a charge after 100+ or so cycles.

The issue that concerns me with the battery in my wife's MB is the physical deformation of the battery itself That has nothing to do with how many cycles it has been used and seems to be a defect--one that others are experiencing as well. Defects differ from normal charging cycles.

Macbook Battery is expanding or swollen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.