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  • Jay Bullock Level 4 Level 4 (3,800 points)
    Yes. Expanding batteries are potentially dangerous.
  • jrkagan Level 1 Level 1 (130 points)
    Same here. I was just at an Apple Store and they replaced my battery for free even though the computer was way out of warranty and never had AppleCare.
  • kimpd Level 1 Level 1 (0 points)
    Had the same problem. Went to the Apple Store. They replaced the battery and the keyboard/screen bezel for no charge on my almost 5 year-old macbook.
  • iBook Clamshell Geek Level 1 Level 1 (30 points)
    If it's a unibody yes
  • Kilik Level 1 Level 1 (0 points)
    I'm in a similar situation. I have a MacBook Late 2007 and I bought it with an AppleCare Warranty. My battery is swollen and I've phoned to the AppleCare Service a couple of times and they said that AppleCare doesn't cover the batteries...

    I'm very disappointed with the service, it's very expensive and they don't want to replace my battery for free, even in warranty... Tomorrow it expires

    I can't believe that your batteries had been replaced for free although they were out of warranty and Apple doesn't want to send me another one...
  • jtmanis Level 1 Level 1 (0 points)
    My MacBook's battery has swollen to the point where if it's in the machine, the trackpad button becomes pretty much useless. Sadly, I'm too far from an Apple Store in order to take it in. Is there anything I can do?
  • SPD Level 3 Level 3 (530 points)
    Having the same issues with my wife's black Macbook. I thought initially it was the top case. But after lifting the laptop up, I could feel the huge bulging battery on the bottom. The laptop is always on a cooling stand with fan, even in the winter.

    This is clearly a defect. I hope that the Apple Store will replace it. I don't feel like paying 129 + tax.

    Too bad Apple has skimped on quality. I had five major issues now with two MacBooks. At least the MBPs seem to be better all around.
  • kostby Level 4 Level 4 (2,610 points)
    You won't want to hear this, but the battery is a 'consumable' item, like an eraser.

    You don't mention how many charge cycles are on the battery (Apple, About this Mac, More info, Power), but around 300 cycles is considered 'average' before replacement-meaning that half the people get more cycles, and half the people get fewer cycles-for white and black MacBooks from 2006-2008.

    If your system is still under the original Applecare or extended Applecare warranty, talk to them. You might find a sympathetic ear, but if you don't, then just buy a new battery. If the Apple battery is too pricey, there are equivalent replacement batteries like the one I purchased from a reliable vendor such as Macsales.com (Other World Computing). (I've read a number of horror stories about replacement Macbook batteries purchased on ebay!)

    After more than 3 years of use, I purchased a new battery for my MacBook 2,1 for about 1/10th the original cost of the computer. That was a small investment for continued portable, reliable operation of the system. I've upgraded RAM twice, and the hard drive twice, and each time, the cost was an investment in continued use and reliability. My total outlay for a new battery, RAM, and disk upgrades is still less than the cost of a new or even a refurbished Mac.

    You can operate the MacBook from the power supply without a battery, but you will likely see reduced system performance.
  • SPD Level 3 Level 3 (530 points)
    kostby wrote:
    You won't want to hear this, but the battery is a 'consumable' item, like an eraser.

    You don't mention how many charge cycles are on the battery (Apple, About this Mac, More info, Power), but around 300 cycles is considered 'average' before replacement-meaning that half the people get more cycles, and half the people get fewer cycles-for white and black MacBooks from 2006-2008.



    Thanks for your reply. I'm aware of issues concerning battery cycles. Apple replaced the battery on my white MacBook free of charge when it wasn't holding a charge after 100+ or so cycles.

    The issue that concerns me with the battery in my wife's MB is the physical deformation of the battery itself That has nothing to do with how many cycles it has been used and seems to be a defect--one that others are experiencing as well. Defects differ from normal charging cycles.
  • hannasae Level 1 Level 1 (0 points)
    I have the same problem :/ My MacBook is more than 4 years old and I've never had Apple Care, but the battery's working great beacause this computer has been mainly used as a desktop computer.

    Health Information:
    Cycle count: 50
    Condition: Normal

    I bought this MacBook in Japan, but I live now in Poland and there's no Apple Store here, only some authorized resellers. I've read that they're not very helpful, but I'll try next week. Wish me luck!
  • zOnk_d Level 1 Level 1 (0 points)
    @kostby:


    In my mind, a consumable battery issues is that it suddenly stops holding a charge. At that time it's consumed and no longer usable.

    Based on your statement and Apples actions on phone support, a swelling and potential dangerous problem with a battery is part of the normal life cycle.

    In that case it should come with warning about the hazard and inspection be part of the "normal" operation.

    Such as:

    "Dear Apple customer. Thank you for purchasing our potentially dangerous product. In all probability, your battery will eventually fail and become dangerous. When your battery fails, swells, becomes hot and could possibly explode, please remove it from your product and place it in an area away from people, pets, young children and homes, then call us with your credit card number and you can purchase another ticking time bomb for $129 -- and thank you for your continued support."
  • Søvngjenger Level 1 Level 1 (0 points)
    I also had a bad experience with a swollen battery. Took my computer to an Apple Store here in Oslo,Norway. I was only going to get my top-case exchanged under the extended warranty programme, but noticed that my battery had swollen to the point of bursting through the seams. I asked if this was normal, but the clerk couldn't confirm this. I asked the service center to have a look at it, and recommend something. They said I shouldn't use my battery any longer because of the swelling, and purchase a new one (my battery has done 221 charge cycles and is 3.5 years old, and holds a charge for 3.5 hours continuous use). I told them I expected them to check if it was a production defect, but they were adamant it wasn't covered under any warranty or recall programme. I am disappointed, as there are numerous stories here about people getting their swollen batteries exchanged at no cost. At least Apple should treat these customers equally, and not let them have test their fortunes in their local shop. I would like to take this further, but I have no expectations about Apple responding to this. I have ordered a third-party battery on eBay for a tenth of the price they wanted in the Apple Store. Apple accesories is a total rip-off.

    Rgds,

    BlackBook
  • SPD Level 3 Level 3 (530 points)
    I took in the battery today to the Naperville store in Chicagoland. They replaced the battery for the Macbook, even though the Apple Care had just lapsed. We run that laptop on a fan always, so there is no reason it should have ballooned up like that. But it was very kind to get a free replacement.
  • GeoffHom Level 1 Level 1 (0 points)

    Just took my laptop and bulging battery to the Apple store in Los Cerritos, CA. (White MacBook, refurb. through Apple, bought in August '08. Battery has done 97 cycles.) Genius said it was out of warranty, and the best he could do was I could buy a new battery for $99 (it's a little cheaper from the Genius Bar than the store floor). I'm going to buy a third-party one from eBay instead.

     

    Honestly, I'd have felt better if Apple's customer service was more consistent. That may not make sense, but that's how I feel. Also, I felt very disempowered because there was no way to provide any feedback that I was disappointed. It seemed like the Genius would just move on to his next ticket.

     

    One tip from the Apple website, though, is that we're not supposed to use the laptop like a desktop (i.e., always plugged in). I thought that was just a warning about battery life, but apparently it can lead to bulging batteries, which Apple may or may not replace after warranty.

  • aga Level 1 Level 1 (0 points)

    Yes, I went to two Apple Stores and did not get this kind of service. I have a Macbook 2,1 (~3.5 years old). They said I would have to pay $120 for a new battery even though they are only $30 elsewhere online. They said the bulging battery is not a defect and that it happens all the time! I shouldn't've given them my serial number so they couldn't've checked that my MacBook is no longer under warranty nor should've I registered with the Genius Bar people ahead of time; I had to wait an hour anyways just to hear them say I need to pay $120! And at two different Apple Stores!