"server does not allow relaying" email error

Since upgrading to iPhone 4, sending an email always results in the error message "A copy has been placed in your outbox. The recipient "......@...." was rejected by the server because it does not allow relaying. This happens regardless of the recipent. It also happens to a friend of mine who still has the iPhone 3G but has updated software. HELP PLEASE.

iPhone 4, iOS 4

Posted on Sep 15, 2010 10:25 PM

Reply
150 replies

Nov 26, 2011 12:48 PM in response to krystalmaree

Having the same issues with iPhone 4 iOS5.0.1 I have tried every remedy on this thread, none have worked. I eventually deleted the account and re-instated it, this worked for 10 minutes then back to same problem. The problem is the same wether I use WiFi on or off. This is ridiculous, Apple need to get it sorted ASAP!! I have been giving my wife banter all week as she has just bought the new Galaxy S2, at the moment I think she's got it right!!!

Any help would be gratefully recieved.

Nov 26, 2011 1:08 PM in response to krystalmaree

This is the answer, well it worked for me....................


FIXED!

Had the same problem. AOL had been working for months, stopped working for no reason. I checked the settings against aol's instructions and the username was wrong - aol state that the username should not have the @aol.com suffix but it did. The next problem encountered was that the iPad would not let me change the username under outgoing smtp settings. Answer is to do the following:

Go to settings -> mail ->aol account ->outgoing mail server.

Turn the primary smtp server off.

Create a new one for smtp.aol.com with the username without @aol.com at the end and your password.

The rest of the settings should populate automatically.

Good luck.

Dec 8, 2011 12:41 PM in response to hilaryfromtogher

Ah yes - this made me puff cheeks out, after upgrading to a new 4gs today. Another one of those shiny new never-seen-that-before messages. If of any use, I turned on the IMAP outgoing server of the account I was trying to send from (iCloud already on) and in the preferences of that server put in the optional user and password. Off email scampered.

Dec 12, 2011 12:06 PM in response to krystalmaree

I called godadday and they gave me the fix!

go into your settings-Mail, Contacts, Calendars

-click on your email-scroll down to "outgoing Mail Server and click on it

-then click on the "Primary Server" also make sure it is "ON"-make sure your email address is put in where it says "User Name". Even though it says optional fill it in-then put in your password and hit done. That will fix this problem!

Dec 15, 2011 8:17 AM in response to irenefromstockport

Is your email address AOL?

These are the steps that worked for me.......


On your iPhone:

-Select Settings

-Select Mail, Contacts, Calendars

-Select your AOL.com account

-Select SMTP from the Account Info Page

-Select SMTP from the SMPT Page

-From the smtp.aol.com page

-Check that the Server is ON

-Check that the Host Name is smtp.aol.com

-Check that your User Name is correct

-Check that you Password is correct

-Check that Authentication is set to Password

-The Server Port should be 587


I did this for a friend's phone and it fixed it. A lot of folks think that if they enter the info in the Incoming Server section it gets automatically copied to the Outgoing. It does not.

Dec 20, 2011 11:26 AM in response to krystalmaree

you are all absolute stars - thank you so much, my daughter and I (on 2 iPhone4s) had to go through every single step everyone suggested and EVENTUALLY by setting the optional data, changing the primary server and adding it again minus the @aol.com, turning off and turning on again, AND turning wifi off we got the email to send!!!!!! thank you all so much.

Dec 27, 2011 2:08 PM in response to krystalmaree

FOR ALL WHO HAVE STRUGGLED WITH IPHONE NOT BEING ABLE TO REPLY DUE TO MESSAGE SAYING THAT SERVER DOES NOT ALLOW RELAYING, I STRUGGLED ALL DAY AND THEN FOUND THIS SIMPLE SOLUUTION:


ON YOUR IPHONE, SETTINGS/ ACCOUNTS/EMAIL ACCOUNT/ IMAP ACCOUNT/ OUTGOING MAIL SERVER SMTP/PRIMARY SERVER/OUTGOING MAIL SERVER:


FILL OUT THE USER NAME AND PASSWORD !!!! IN SET-UP THESE ARE LISTED AS OPTIONAL AND MOST PEOPLE WHEN GIVEN THE OPTION DON;T COMPLETE THESE BECAUSE IT TAKES TIME. BUT, NOT COMPETING THESE ON THE OUTGOING SERVER SET-UP RESULTS IN YOU NOT BEING ABLE TO REPLY. AS SOON AS I FILLED THESE IN, I WAS ABLE TO REPLY TO ALL E-MAILS AND I USE RACKSPACE.


HOPE THIS ENDS HOURS OF FRUSTRATION FOR MANY.

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"server does not allow relaying" email error

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