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iphone deleting emails automatically after two days...why?

i've been receiving my emails in my pop account via outlook and on my iphone for a couple of years now. i have it set up so that if i delete one on my iphone it is NOT deleted in outlook/laptop. all of the sudden two days ago, everything that was in my inbox that was older than two days was deleted...over 100 emails. i checked my iphone trash folder and they weren't in there. what happened? now it's automatically deleting emails from tuesday and early wednesday. they're still in my outlook, just not staying in my iphone/inbox. i checked 'settings' and i still have it set not to delete up to 200 emails.

iPhone OS 3.1.3

Posted on Sep 17, 2010 1:37 PM

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59 replies

Dec 17, 2011 2:56 AM in response to iBuyiPhones

That is alarming iBuyiPhones, might have to get a genius appointment.


I've been using my mail now without the native mail app on the iPhone (access using safari browser) for almost a month moving mails at random and keeping notes of what's moved when and where - yes I know a tedious - without losing emails...


Building a case for Apple to show its not the email providers!!

Jan 7, 2012 2:31 AM in response to stephanierenay

My e-mail is doing the same thing - from my Iphone, from Mail on my Macbook & Mini.


E-mail appears in the Inbox then disappears in seconds.


My e-mail is hosted on Lion Server - it is affecting only my mailbox on the server - everyone else's are working fine.


As the IT Manager - it's frustrating that I can't fix my own e-mail while all around me are working fine!


I've tried removing & re-creating the account on both Mail and iPhone to no avail.


I have tried the solutions suggested above but can't find the settings that the others 2 people have used - I'm using IoS 5 on my iPhone 4 and Lion client on my Macbook.


I've had this e-mail address for 10 years so can't start from scratch - HELP!

Jan 14, 2012 7:18 AM in response to k-dub-b

I'm having a similar problem, although after reading these posts it may be a bit different.


When I read my att.net mail from my iPhone 4 Mail application, it deletes them from my server so I can't read them on my laptop (PC) when I get home. My "Deleted Messages--Remove" button is set to never.


I was told by someone that I need to change from POP to IMAP. I'm not sure what this is or how to do it, or where to do it, on my iPhone? On my laptop?


Any advice is appreciated as Apple, ATT, and Microsoft are blaming each other.

Jan 29, 2012 3:14 PM in response to k-dub-b

Ok Guys,


I was having the same issue where my emails were getting deleted off the server and off my IPhone and it just happened that i went in to my outlook settings on my computer and in the settings i found the issue and i tested it and it worked. The problem is on the computer and not the IPhone itself. I hope it works for everyone as i know how much frustrating it was after losing the emails off the servers. so to resolve the issue:


On your computer open outlook - go in to your Account Settings ---> E-mail ---> select your email in the box ---> click Change ---> on the bottom you will see More Setting... click on it ---> go to Advanced tab ---> on the bottom you will see Delivery ---> Click the box that says "Leave a copy of message on the server" and the rest of the boxes leave it blank ---> click OK and then Cancel. Send yourself a test email or send email to your email address and open the email in your IPhone, after recieving the email close the mail in IPhone and open up you outlook on your computer, after recieving the email close outlook and open the email on your IPhone and it should not delete the emails anymore. ENJOY hope it works for all, give me your feedback. Cheers

Jan 29, 2012 9:41 PM in response to iBuyiPhones

Did you try to check if the "mail days to sync" option appears on your email account that was under 'Exchange' type of mailbox instead of any others? Because even in iPhone 4S, that option only appears to my Exchange accounts but not the others. Luckily enough my gmail was set up on Exchange (I can't remember why) and I could see that option, which means you can set up any email accounts as an Exchange account instead of their respective types (ie. Yahoo!, Gmail, etc.)

iphone deleting emails automatically after two days...why?

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