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Stuck sleep/wake button?

Hi, just bought the new iPod nano and the oddest thing has happened, the sleep/wake button is, well, stuck. If I push it I don't get a tactile response and my iPod won't wake up (worst part). Going to the genius bar on the 24th Sep to get it checked out. So if anyone experiences this issue, tell me.

MacBook (Late 2009), Mac OS X (10.6.4), iPod nano 6th generation 16Gb (PRODUCT) RED

Posted on Sep 19, 2010 2:43 PM

Reply
232 replies

Jul 25, 2013 5:54 PM in response to SHarman1381

I got my two iPod nano 6 gens as replacements for my 4+ year old iPod nanos first gen because of the replacement program. Both 6th gen nanos broke within three months while being used by two different people. I couldn't use the warranty because apple saw my original purchase of the iPod nano first gen as the start of coverage.


I remain upset that I sent in two working but possible fire hazards to get two fragile and soon broken iPods in return. The first gen was well built.


I am glued to my iPhone however, picked up an iPod touch and so on. For all this issue drives me crazy I cannot spit on the company as a whole. I do which they had a better repair option available. Or even would have let me get my replacements replaced.

Jul 25, 2013 7:46 PM in response to deggie

90 days? They sure didn't act like I could do anything other then pay $79 for them to be repaired. If that is true then I am even madder at the poor service tech I called on the phone. I tried to be polite but when I was told my service plan expired four years before i even received my iPod 6 I did get a little sarcastic.


It's all in my apple file under this ID if anyone official wants to confirm dates.

Jul 26, 2013 7:07 AM in response to Moomintroll

Thirteen pages and no end in sight

and more one-offs to add to the blight

our voices imploring

but Apple ignoring

Unwilling to make this all right


But still we persist to report

with only Deggie's retort

"For goodness' sake,"

"Quit whining, things break"

Go crying to Apple Support


But the problem is such a small part

best to make it right from the start

customer loyalty?

treat 'em like royalty

and don't upset the great Apple cart


This is just sad, that's all. It's a problem. It's easy to fix. Mechanical things break occasionally, but the gross repetition of this problem is beyond just a simple, unsurprising, little thing - it's a chronic defect. Defended poorly by Deggie and frantically ignored by Apple ("Here, use COmmunity SUpport to air your frustration and we'll hope the dead end of it all discourages you from real effective action.) we will not see much satisfaction from all this typing, it seems.

Anyway, on the bright side, my Nano, repaired by a friendly jeweler friend last February for a third less than what Apple demanded, STILL WORKS!!!! (see earlier posts for the repair of the 'magical dot'). Hang tough Nano owners!

Jul 29, 2013 12:10 PM in response to Moomintroll

Jumping on the band wagon, SAME PROBLEM. Sleep/wake button stuck through no fault of my own, but rather a CLEAR FAULT IN DESIGN AS EVIDENT IN THIS THREAD'S NUMEROUS RESPONSES. However, I don't see why I'm wasting my time posting here. Apple clearly does not care about its customers and produces GARBAGE products. GARBAGE.


Never should have mailed in my 1st gen ipod nano under their "replacement" program. They replaced my fire hazard 1st gen piece of garbage all right, with a 6th gen piece of garbage.


LOVELY. THANKS APPLE. DELIGHTED.

Sep 2, 2013 9:51 PM in response to Moomintroll

Well the sleep/wake button on my 6G nano just stuck today. Funny thing is I got this nano as a free replacement for my old 1G nano that Apple recalled for faulty batteries a couple of years ago (not that I ever experienced any issues with it).


The only thing I ever used the 6G nano for was in the car, the clip and its small size made it ideal for attaching near my car's radio/cassette/CD player console on the dashboard. A 7G model hasn't got a clip and is too big to fit there anyway so it's useless as a replacement, while the shuffle has only 2GB of storage, which isn't really enough after filling the full 8GB on the nano. Sigh.

Stuck sleep/wake button?

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