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Moomintroll Author

Level 1

0 points

Stuck sleep/wake button?

Hi, just bought the new iPod nano and the oddest thing has happened, the sleep/wake button is, well, stuck. If I push it I don't get a tactile response and my iPod won't wake up (worst part). Going to the genius bar on the 24th Sep to get it checked out. So if anyone experiences this issue, tell me.

MacBook (Late 2009), Mac OS X (10.6.4), iPod nano 6th generation 16Gb (PRODUCT) RED

Posted on Sep 19, 2010 2:43 PM

232 replies

Nov 12, 2010 7:09 AM in response to Dan Mitchell1

I do not consider it right, but the apple is irreducible, I do not know what to do. I will go to court

Nov 12, 2010 8:08 AM in response to Felipe Viana

Expensive against a huge rich Company - not wise.

Nov 12, 2010 3:07 PM in response to Moomintroll

I am currently experiencing the same thing. Last night, as i turned on my nano, power button got stuck and now it's practically useless. very disappointed with apple.

Nov 23, 2010 11:48 PM in response to Moomintroll

***?????!!!!!! I was listening to my ipod 6 gen had it for bout 2 months and i left it on my bed to go eat dinner i come back the song changed so i went to go and change it back and the fricken sleep button is like stuck in the darn ipod. Dissapointment

Moggy83

Level 1

0 points

Nov 26, 2010 8:25 AM in response to Moomintroll

this has happened to mine as well. there are no apple stores nearby so apple are sending a returns pack.
there's no way it shouldn't be covered by warranty but for some reason i can't help worrying i'm gonna get charged for a new one

Moomintroll Author

Level 1

0 points

Nov 27, 2010 12:31 AM in response to Moggy83

Hi there,

Everyone if you are concerned about having to pay, I offer you my assistance.
Print out this hole topic with every message, show it to a genius at the Apple Store.

They will have no option but to exchange.

-Moomintroll 

Nov 27, 2010 1:11 AM in response to Moggy83

For UK returns they take your credit card number and send the replacement plus a package in which to return the faulty item. If you do not return the faulty item within 10 days, they charge you for the replacement.

In my case it all worked beautifully, and I even got a reminder to return the faulty Nano quickly to avoid the charge.

Nov 29, 2010 3:54 PM in response to Moomintroll

Instead of printing out forum posts - why not just contact them and tell them what is up? I don't see any Apple support person not replacing your Nano if it has this issue.

i

Dec 15, 2010 4:24 AM in response to Moomintroll

My iPod Nano 6th Gen did the same to me last weekend. Lasted me just over one month.

Took mine back to ASDA where I bought it from for a refund, then went and bought myself a Sony Walkman. No problems so far 😉

thenorar

Level 1

0 points

Dec 22, 2010 9:31 AM in response to Moomintroll

Just adding my "me too" to this thread. I'm going to call apple today.

I've had this iPod about 2 weeks and loved it, until the button stuck.

Pimpys1

Level 1

0 points

Jan 1, 2011 4:56 AM in response to Moomintroll

Had two fail on me in less than two months and I am very careful with my iPods.went to apple store and told them I was not very happy at all They replaced it with iPod touch just paid the little extra .I hope they fix the problem as I loved the little ******* sad to see it gone .looks like a common fault to me

Apr 2, 2011 7:19 PM in response to Pimpys1

Same here

May 3, 2011 4:52 PM in response to Moomintroll

I just was listening to my music (on IPOD 6 generation).I try to cut it on but the button was stuck.So I

start looking at computer sites.I found out that a lot of people have this stuck button problem.I need help to.I had

it since Christmas .It just got it.

I need help.

sgurr

Level 1

0 points

May 15, 2011 5:30 AM in response to darkrock18

This has just happened to me within the last hour. Was busy planning some GCSE listening work (I'm a teacher) and went to refresh the screen to change the track, and the button is locked, can't move it. I rang my local retail store who said to restore the settings which should fix it. Well of course, it hasn't. So they said bring it in, which will be at the end of the week now. I shall wait with interest to see what they do, and will certainly show them these pages of comments!

Jun 22, 2011 9:10 AM in response to Moomintroll

*Heavy sigh* Bought 2 6th Gen iPod Nanos at the same time in November as xmas presents for daughters. First sleep / wake button failure was around February and managed to get the unit sorted under warranty. The other Nano has developed the same problem now (June 2011). It was duly sent off, but then returned un-repaired as it had "cosmetic damage" which therefore apparently renders the warranty invalid. The damage referred to was a cracked glass.

The unit had been working fine with a cracked glass for 2 months until the button failure. I wasn't after getting the glass sorted, that's down to my daughter, just the sleep / wake button. The Apple approach to this seems to be unsupportable - it's the equivalent of buying a new car, dinting the wing, only to find that when the gearbox fails they wont repair it under warranty due to the "cosmetic damage" (Apple repair centre's words) elsewhere.

It's hard to believe that this isn't a known-fault manufacturing defect. It's even harder to believe that a major brand like Apple would use this sort of tactic unless the problem (and therefore their liability) is significantly greater than we all know. Looks like one for the journalists to pick up.

I'm off to book an appointment to see a *genius* (snigger), I'll let you know any joy (but don't hold your breath).

Jon

Stuck sleep/wake button?