Stuck sleep/wake button?

Hi, just bought the new iPod nano and the oddest thing has happened, the sleep/wake button is, well, stuck. If I push it I don't get a tactile response and my iPod won't wake up (worst part). Going to the genius bar on the 24th Sep to get it checked out. So if anyone experiences this issue, tell me.

MacBook (Late 2009), Mac OS X (10.6.4), iPod nano 6th generation 16Gb (PRODUCT) RED

Posted on Sep 19, 2010 2:43 PM

Reply
232 replies

Mar 16, 2012 7:12 AM in response to Moomintroll

I've had the same problem - with two of the 6th gen nanos. On the first, the button failed a month after purchase. They replaced it (at the Ginza Apple Store in Tokyo.) On the second, it failed 5 months after the warranty expired. They said it would cost around $80 to fix.

All other iPods i've owned - older nanos, Classics, Shuffles - have lasted years with no button issues. The 6th gen nano is obviously poorly designed. They should recall it.

Mar 18, 2012 11:57 AM in response to Moomintroll

this is another "me to" sadly this happened to me yestarday and i whent to the apple store and they sent me to another place thats only open office ours mon-fri.. the sad thing is that i live in bolivia and lets just say they dont help u mutch here but i bought the ipod in the states in december of 2011 so lets hope they fix it or give me a knew one but i think i ill just ask for my money back couse this is horible !!! i meen love the product but i mean if i keep it its just waiting to brake might just have to change to touch or something 😠

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Stuck sleep/wake button?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.