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Inadvertent $1500 in app purchase Tap Zoo - warning!

My young cousin played some free games on my girlfriend's iPhone and somehow managed to purchase Tap Zoo (it must have logged in beforehand). Within this game, players can buy gold coins which I understand buys animals.

My cousin who is 8yrs old proceeded to make nearly AUD$1500 worth of purchases of these gold coins within the app, without any need for password or any warnings. Remember this game is designed for children.

I checked the developer's website and it appears they have acknowledged they have done the wrong thing and have supported people to seek refunds.

We have emailed iTunes support OVER 48 hours ago and no response. Can someone recommend what we can do as this is a lot of money and our credit card has been cancelled because the bank thought it was a suspicious purchase.

I have posted link to Streetview Labs - please be careful and don't let your kids play this till the developer fixes the problem which is over 10 days old and doesn't seem to be fixed yet.

*Any advice on how to get iTunes to respond all we have is an email and it has been 3 days since the first email we sent.*

iMac 21.5, Mac OS X (10.6.2)

Posted on Sep 22, 2010 6:08 AM

Reply
477 replies

Feb 3, 2013 1:17 PM in response to deggie

It is there. It's just tucked nicely away underneath several great ratings. Why don't they put it at the top, or in a pop up. Oh right, then nobody would download the app and they couldn't steal money from unsuspecting customers. I see your point.


First it was my spelling skills and now it's my reading skills. You have successfully discredited everything I have posted. You are brilliant!!! Now your in the same boat as Csound1. If you can't say anything insightful, just pick up some rocks and start throwing. It wasn't my intention to upset you so much. I am sorry. Take your xanax you'll feel better.

Feb 3, 2013 1:17 PM in response to tumbleweed555

You are actually over two years late to this argument. We have covered everything and I have honestly answered all of your questions, including the fact that I don't work for any of these developers, Apple or anyone else involved. We have obvious political differences. But I don't think any of them are in bad faith, any more than General Foods who target children for cereals, Disney who sells them movies, TV shows, movies, and these apps.


I have also told you I don't care for them and don't have them. But others love them and it is not my place to deprive them of playing them.


Every once in a while someone else will add to this thread but it isn't many people so I guess the vast majority of parents are responsible which is a good thing. Again if you think this is robbery contact the local authorities and contact your representatives and ask for laws to be passed. And again, I wish you no luck.

Feb 3, 2013 1:20 PM in response to tumbleweed555

My posts were removed too and I was blocked from this thread - de-authorised. But my ban has apparently been lifted as replies to this thread have been clogging my inbox all day. I am not sure why, but I think my crime was to reference some articles in the news about (oh, I mustn't write the word) ******* against Apple over the very topic of this thread.

Feb 3, 2013 1:27 PM in response to tumbleweed555

tumbleweed555 wrote:


Now that's censorship and nanny state type behavior. Wouldn't you agree deggie? Or you just want open and free markets, but speech sensorship is ok? As long as it doesn't effect the app developers, right.


Hi again, sorry but couldn't resist


You are in Apples house, you agreed to Apples rules, once again having agreed to them you don't approve of them. See a pattern here?


Don't agree to terms you don't agree with.

Feb 3, 2013 1:54 PM in response to deggie

Did a little research! Now this thread makes a lot more sense. Do any of you receive any compensation for what you contribute here by anyone?


Csound1 - Really? So your admitting this site is rigged? Stop the bleeding and don't make anymore comments for your own good! Stick to editing.


I'll just refer back to the quote from Warren Buffett:


"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that you'll do things differently."


I hope Apple figures this out, because I really love their devices and what their share price has done prior to the recent decline.

Feb 3, 2013 1:57 PM in response to tumbleweed555

tumbleweed555 wrote:


Did a little research! Now this thread makes a lot more sense. Do any of you receive any compensation for what you contribute here by anyone?


Csound1 - Really? So your admitting this site is rigged?

Nope, just pointing out your fantasy that the rules don't apply to you, is that all your agreement is worth, Ugh.

Inadvertent $1500 in app purchase Tap Zoo - warning!

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